Find below customer service details of TickPick. Besides contact details, the page also offers a brief overview of the ticketing company.
Head Office
TickPick LLC
225 W 34th St #1708,
New York, NY 10122,
United States
Customer Service
Email: [email protected]
Phone: 1-845-538-4567
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About TickPick
TickPick is a New York-based online ticketing marketplace for sports, concerts and entertainment events. Founded by entrepreneurs Brett Goldberg and Chris O’Brien in 2011, TickPick has rapidly established itself as a major force with a growing base of customers. The marketplace claims to offer best value tickets with no hidden fees or commissions. Tickets can be booked on the website for most sports, concerts and live events. Accredited by the Better Business Bureau, the ticket resale platform also is available on Android and iOS. Tickets can be searched by artist, team, event or venue. You can also choose by categories that consist of MLB, NHL, NBA, NFL, Concerts, Musical and Theatre. Sports lovers can search for tickets by their favourite team. When you click on a specific team, you will find the upcoming events for which tickets can be booked. As you proceed to book, you get to choose the number of tickets and see the best available deals. All tickets are graded from A+ to F based on a combination of price and features. There is an interactive seat chart where you can pick your favourite seat according to section and row.
Ticket buyers are provided with affordable seats through a special algorithm it has designed to do bidding. You can set a high and low bid and the technology will check thousands of listings to match your price. Buyers will be notified by email if a bid has been accepted. TickPick doesn’t charge any fees for buyers. However, sellers will be charged a flat 10% fee. TickPick guarantees that all tickets will be authentic and valid for entry. Further, you are assured that tickets will be received with ample time before the event. And if the event is cancelled, a refund will be issued. The refund will include the service, shipping and handling charges. If the event is postponed, your tickets can be used for the rescheduled date or even can be listed for sale on the platform. If a replacement ticket is unavailable, the event will be considered canceled. Note that you cannot cancel your order for refund as all sales are considered final.
Payment for tickets on TickPick can be made using all major debit/credit cards and PayPal. After successful payment, you will receive an email with confirmation. During checkout you can see the ticket delivery method listed. The options include instant download, e-ticket, FedEx delivery, electronics transfer, Will Call (tickets left at venue box office) and local pickup. Not received ticket? You are advised to email support within 5 days from the date you were expected to receive. As for sellers who want to list their tickets, the platform accepts paper tickets, e-tickets and mobile transfer tickets. The selling platform will allow you to list tickets with details of price, seat number, section and delivery option. For complaints or queries on payment, cancellation, refund, or others, reach the TickPick support.
