Head Office
ThredUp Inc
114 Sansome Street
5th Floor
San Francisco, CA 94104
United States
Customer Service
Email: support@thredup.com
Phone: nil
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About ThredUP
ThredUP is a popular online thrift store founded by Oliver Lubin, James Reinhart and Chris Homer. Launched in the year 2009, the website mainly deals with used apparel and fashion accessories. The recommerce company is managed from its headquarters at San Francisco, California. There are also distribution centers across the US. ThredUP claims to be the largest online secondhand store. Shoppers will find some of the top brands at up to 90% off. The online consignment and thrift store deals with men, women and kids clothing.
If looking for designer wears, you have the Designer category to explore. There is a Plus category for those interested in trendy and cute plus size clothing. Under clothing, you have dresses, tops, sweaters, shirts, coats, jeans, pants, skirts, shorts, swimwear and activewear. There are also accessories like belts, hats, gloves, scarves, sunglasses and watches. Find brands like J Crew, Ann Taylor Loft, Banana Republic, Madewell and Talbots.
On the homepage, find new arrivals and also items on sale. On each product page, find detailed description, price and specifications. Payment for purchases on ThredUP.com can be made using Visa, MasterCard, Discover and American Express cards. Refunds will be issued back to original form of payment. Orders are fulfilled within 1-2 business days. Standard shipping takes 3-8 business days. You can expedite shipping through express delivery.
If you have branded clothes you want to sell, you can drop in your apparel, shoes and accessories at any FedEx or USPS location. Sellers will receive a payout as soon as the items are processed. ThredUP accepts over 35,000 brands and labels. It can be apparel, shoes, belts, hats, watches, gloves or handbags. Items like sleepwear, undergarments, counterfeit items and altered items are not accepted.
All resale items goes through rigorous quality control and are checked for signs of wear like fading, pilling and stains. If you need help, you can contact support through email or live messaging through the ThredUP official smartphone apps. For more information or queries on payment, refund, cancellation, shipping, or others, reach the ThredUP support.
I have purchased for quite some time from this site and typically have experienced a fast delivery. My last order was placed on February 25, 2023 and as of today, March 15, 2023 no order received. I’ve sent many email to ThreadUp asking for a status update as the order I placed has been in Champaign IL since March 2nd… As of March 15, 2023, I have not heard from Customer Support, have no order and seems like my next step is to dispute the order with my Credit Card company.
I had no idea it would take so long to process my clean out bag, and every month, the time goes to another month out. I get it that it’s a pandemic, by now, you should have a better handle on processing dates. As it is, I’ll be posting future items on other sites. I saved my best items for later, as the first bag I sent was a test. You are failures miserably. I have bought a lot here. I’m very disappointed.