Find below the customer service details of ThirdLove. Besides contact details, the page also offers a brief overview of the American lifestyle brand.
Head Office
555 19th St,
San Francisco,
United States
Support
Phone: 415-692-0089 (text)
Email: hello@thirdlove.com (general)
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About ThirdLove
ThirdLove is a popular woman’s lifestyle brand in the US, focused on bras, lingerie, nightwear and underwear. The clothing manufacturer was founded by Heidi Zak and David Spector in 2013. Headquartered at San Francisco, the inception began with the aim to help every woman find a perfect fitting bra that stands out for both comfort and quality. ThirdLove boasts of products for a wide range of body sizes and shapes.
Shoppers can explore the product catalog on the website by keyword or categories. You can shop for bras by styles such as T-Shirt, Wireless, Full Coverage, Lace, Bralette, Strapless, Plunge, Sports and Racerback. Shopping of underwear can also be done by styles that include Bikini, Hipster, Thong, Brief, Boyshort and Shapewear. Other products to shop include sleepwear tops, bottoms and robes. For those who workout, you can choose from sports bras and leggings. All product pages on the website have detailed description, along with details on material used, color and size options. The image gallery will give you a closer look of the item so you can purchase with confidence.
If you are looking for latest and trending items on ThirdLove, head to the New section. Additionally, for those on deep discounts, head to the Sale section. Here you will find a range of bras, underwear and loungewear products for up to 70% off the retail price. The website also has a number of resources to guide with fit issues. If you are not certain of the right fit, there is a tool designed to help you with same. The ‘Find My Fit’ option will help you discover the right size by few simple questions.
You can shop on ThirdLove.com using Visa, MasterCard, American Express, and Discover. Gift cards also can be used during checkout. Want to pay by installment? Choose Afterpay during checkout to pay by installments. Upon successful payment, you can see the delivery options. Free shipping is only provided for orders over $100. Otherwise there will be a shipping fee on all orders. The standard shipping can take 3-10 business days for delivery. For faster delivery, you can choose express shipping.
If you are new on ThirdLove, you might be interested to learn about the Try Before Buy option. Shoppers will get an opportunity to try the bestselling 24/7 Classic T-Shirt Bra for free. Payment for the product can be made 10 days after the trial ends. If you have already purchased a bra or underwear and are not happy with it, you can return or exchange the item within 60 days for free. All original tags must be retained when returning an item. Also underwear should be unworn and in the original packing. For more queries or complaints, you can reach out to the ThirdLove customer service via phone or email.
