Tempur-Pedic Head Office
Tempur-Pedic North America, Inc.
1713 Jaggie Fox Way
Lexington, KY 40511
United States
Phone: 800-878-8889
Tempur-Pedic Customer Service
Phone: 800-821-6621
Email: customer.service@tempurpedic.com
Other Contacts
New Orders: 888-811-5053
Existing Orders: 888-386-0356
_____
Tempur-Pedic Locations
Click here to locate a Tempur-Pedic retailer nearest to your address. You can find one in your area by city, state or zip code. Addresses can also be narrowed down by choosing a store type such as mattress, adjustable bases or pillows.
Order Status
To check order status of your purchased product click here.
Register Product
Click here to register your product, whether mattress, pillow or slippers.
About Tempur-Pedic
Tempur-Pedic was founded by Bob Trussell in the year 1992. The company is a leading manufacturer and distributor of mattresses, pillows, bed linens and cushions that are globally recognised for its comfort and ease of use. Tempur-Pedic’s products are currently sold in over 80 countries. For the year ended Dec. 31, 2011, the company had net sales of $1.4 billion.
As of 2011, Tempur-Pedic had close to 8,000 furniture and bedding retail stores that sells its products in North America. Internationally, its products are available in over 5,000 furniture retail and department stores. It primarily sells at wholesale through three channels – Retail, Healthcare and Third party. Some of Tempur’s product collections include Tempur-Contour, Tempur-HD, Tempur-Cloud, and Tempur-Sensation. Tempur’s manufacturing facility is located in Aarup, Denmark; Duffield, Virginia; and Albuquerque, New Mexico. Headquartered in Lexington, Kentucky, US, Tempur-Pedic as of 2011 employed close to 2,000 people.
On the Tempur-Pedic website, consumers can directly purchase products using Visa, MasterCard, American Express or Discover credit or debit cards. Tempur-Pedic offers 90 Night Tryout which covers mattresses purchased directly, on the website or by phone. Products that can be purchased include mattresses, adjustable bases, foundations, mattress toppers, contoured pillows, filled pillows, travel pillows, sheet sets, pillow cases, slippers, cushions, among others.
This company’s customer service is horrible. I have had a very time consuming experience – and still don’t have a refund. Every time I talked to a customer service person – they would tell me one thing, and it would be wrong. But each and every time it was wrong, I never heard from this company. I had to keep calling to check on my OWN order. Why don’t THEY keep me updated?
I agree with you, customer service personnel is arrogant and I am not impressed. There products are so expensive, and there service so cheap.
I cannot get metro mattress to give me different mattress under 30 day comfort warranty. It is past 30 days as they would not respond to my emails, I did get BBB involved and they got mad. I told them via email 10-14 days after having mattress and they sent email that you need to adjust to new mattress. They said your policy won’t let them do exchange for me, but they have lied non stop thru my whole purchase. My last resort will have to be small claims court.
Your order department seems to be incompetent(at least with my order). We ordered 11 days ago and still havent gotten our $4000 order on a truck. The order was placed BY YOUR COMPANY and they screwed it up, blamed it on Wells Fargo,and couldn’t even find the order any of the 4 or 5 times we called “customer service”. You guys were paid IN FULL several days ago & you can’t even figure that out? Now I will get my first bill from WF before I even get the merchandise? NOONE AT YOUR COMPANY CAN HELP US. That is not customer service. Not even remotely