Contact Temple & Webster: Find below customer service details of Temple & Webster, Australia, including phone and email. Besides contact details, the page also offers a brief overview of the Internet company. Reach the customer service below for queries, complaints or feedback.

Head Office
Temple & Webster,
1A 1-7 Unwins Bridge Road,
St Peters, NSW 2044, Australia

Customer Service
Phone: 1300 900 675
Email: [email protected]
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About Temple & Webster
Temple & Webster is a members-only website, mainly dealing with homewares and furniture. The shopping club was launched in the year 2011 and has grown to be a leading e-commerce player. It’s catalog currently boasts of over 130,000 products and subscriber base of 1 million Australians. The company also launched its own private label called Milan Direct. Temple & Webster is named after William Temple and John Webster. The award winning company was noted as one of the fastest growing startups in Australia.

Product categories found on the website include tables, beds, chairs, dining sets, wardrobes, mattresses, office chairs, desks, lamps, ceiling fixtures, wall lighting, outdoor lighting, paintings, wall art, cushions, rugs, cookware sets, dinnerware, kitchen accessories, outdoor furniture, kids beds, kids tables and chairs, toys, to name a few.

On each product page you have detailed description, pictures, price and other related information. Payment for purchases can be made using Visa, MasterCard and PayPal. Temple & Webster offers nationwide shipping. Delivery is taken care by Australia Post or local couriers such as Allied Express and TNT Express. Orders are received within 1 to 5 working days.

You can manage your order and track status of delivery by signing into your account. If you have a change of mind, you can return product for a full refund within 30 days. There are some items however that cannot be cancelled or returned. They include made to order items, mattresses, clearance items and personalised items. Gift cards as well cannot be returned or transferred. For more information or queries on payment, refund, cancellation, discounts, or others reach the Temple & Webster customer service.

3 Comments

  1. Hello I just purchased 2 Temple & Webster Bella 65cm Cross Back Bar Stool white. First time I have ordered furniture online. I had them delivered to our son’s factory as we live in the country. Well my son delivered the stools in the cardboard boxes today 26/8/2019. We both travelled half way so I could collect them. When they were taken out of the cardboard boxes, one of the stools appeared to have missed a quality check as it was so rough on the Cross back and needs sanding and painting. Because of the great distance we travelled to collect our stools, we took them home, but we would like to know if we could have a can of paint to bring it up to the standard we would expect. I love the stools but the finish was not what I would call professional. I do love all the products that Temble and Webster are selling under their Hampton online range my order number was 2099229255. Now I am concerned this might happen again. I am particular and expect a product to be delivered in perfect order, painted properly, there was even a drip that dried on the other stool. Please forward this message to management. I did pay extra money if I had to return a product as I read online some stools were returned as broken ….so I wanted to be a step ahead, but there are a few questions about products being finished to a high standard. Sorry but the comment would not be made if there was a quality check. Thank you.

  2. We have recently bought several items of furniture from Temple and Webster (T&W).
    The furniture is fine – just what we wanted.
    However when we came to try to recycle the packaging – it was not possible.
    The type of polystyrene used by T & W is called ‘hard polystyrene’ and recycle depot will not accept it.
    Nor is it possible to recycle other soft wrapping used by T & W
    The cardboard is recyclable but not other pieces of packaging .

    This outcome means we are unlikely to buy from T & W in future.
    Perhaps we should visit their store in Richmond and return the packaging to them!
    Anne

  3. Pamela Gorringe Reply

    My husband and I are in the process of looking for 8 dining chairs –
    unfortunately we purchased several items of furniture from “Freedom”
    which have since learnt is complete rubbish. We are wondering due to this experience are we able to come to your factory or store to view some of your chairs as we are very wary of purchasing online and making another huge mistake.

    We also like to make sure that the chairs are comfortable. Pamela Gorringe.

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