Head Office
Talabat
Salmiya, Al Kuwayt,
Kuwait
Customer Service
Phone: 800117117 (UAE)
Phone: 1800200 (Kuwait)
Phone: 17133000 (Bahrain)
Phone: 80072345 (Oman)
Phone: 8006610 (Qatar)
Email: customercare@talabat.com
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About Talabat
Talabat is a popular food delivery company in the Middle East that acts as an intermediary between customers and restaurants. Founded in 2004, Talabat has operations that span Kuwait, UAE, Oman, Qatar, Saudi Arabia and Bahrain. The online food ordering and delivery marketplace is a pioneer and is currently the largest in the region. Based out of Kuwait, Talabat allows customers to seamlessly order food to be delivered to their doorstep. There are more than 10,000 restaurants listed on the platform. It partners with full-service restaurants as well as takeout outlets so customers can enjoy a dine-at-home experience.
On the Talabat website or app, customers can search for food by area or cuisine. The platform lists exciting offers and discounts from restaurants on a regular basis. The Offers section lists all the hot discounts you can find on hundreds of restaurants, including brands such as Papa John’s, KFC, Burger King and Subway. While there are promotions for combo order, there are coupons for those who would like to get a one time discount during checkout on any of their favourite items. Cuisines you can order range from American, Indian, Italian, Mexican, Arabic to Chinese. There are pizzas, grills, sandwiches, desserts and all that’s in between. Besides food, you can also order grocery, flowers and cosmetics.
While you search by restaurant, you can browse through the menus and view images and descriptions online. There are also reviews left by other users on the quality of food. The restaurant pages shows the most selling as well as the ones with discount. You can add your favourite item and also choose to add your favourite sauce, drink and add-on. Food can be ordered online for delivery using MasterCard, Visa, American Express, SADAD, Benefit or K-Net. Note that some restaurants allow customers to place an order in advance. The pre-order option will be visible on the checkout.
As for cancellation, customers have the option to cancel order within 5 minutes of placing order, after which no cancellation is allowed. If the delivery has been delayed or if there are missing items, you can request for a refund. The refund timeframe varies depending on the payment method. Customers can sign into their account to view past orders, modify current order or request for cancellation. Are you a restaurant owner? Partner with Talabat and start receiving orders from users on web and app. For complaints or queries on delivery, cancellation, refund, restaurant partnership, or others, reach the Talabat support.
