Contact TAAG Angola Airlines: Find below customer service details of TAAG Airlines. Besides contact details, the page offers information on the airline’s products and services. Reach the TAAG Airlines customer service below for queries, complaints or feedback.
Office Address:
Rua da Missão 123-126
C.P. 79, Luanda
República de Angola
Support:
Phone:+244 923 190 000 (booking)
About TAAG Angola Airlines
TAAG Angola Airlines began operations in the year 1940. It is the flag carrier of Angola and operates from its main base at Quatro de Fevereiro Airport. Headquartered at Luanda, TAAG Airlines operates flights to over 30 destinations in Africa, Europe, Asia and South America.
Destinations to where TAAG Airlines operates its flights include Beijing, Dubai, Paris, London, Brussels, Frankfurt, Lisbon, Rio de Janeiro and Sao Paulo. Within Africa, it operates flights to Cameroon, Cape Verde, Central African Republic, Democratic Republic of Congo, Mozambique, Namibia, Sao Tome and Principe, Republic of Congo, South Africa, Zambia and Zimbabwe.
Flights can be booked directly on TAAG website. Additionally, fliers can also see the flight schedule, status and route map, besides checking in online. The airline’s cabin classes include First Class, Business Class and Economy Class. The first and business class passengers enjoy priority check-in, comfortable seats, lounge access, wide choice of meals and audio and video entertainment. As for baggage, First Class passengers can carry up to 10kg cabin baggage; Business Class passengers 7kg and Economy Class passengers 5kg. With regard to check-in baggage, TAAG allows First Class passegers to carry up to 40kg; Business Class up to 30kg and Economy Class up to 20kg. For more details read the baggage guide.
For queries on booking a ticket, payment, refund/cancellation, baggage or others, speak to a TAAG Angola Airlines customer service representative via phone or email.
My children had a flight booked on Taag airlines to Europe over Christmas 2022. On the way up, all worked well, but they had a rude awakening on the return, when they were told by the contracted carrier, Lufthansa, that Taag had not confirmed the flight with them and they were left stranded. It cost us R50000 to get them back to SA.
Despite immediate communication with Taag, provision of all required documentation and forms, ultimately a promise,that refund was imminent, to date we have not received any compensation.
Communication with the airline is tedious and remains mostly unanswered.
I would require a formal response and compensation of unnecessary expenses incurred due to mismanagement by the airline.
I cannot see myself ever using Taag again
Good afternoon,
I had recently booked two return tickets from Lisbon to Cape Town and return with the booking number ISFBUO.
Unfortunately, due to a visa requirement, our access to Cape Town has been refused and we have been deported and required to pay our return flights under the pretext that there are no available seats on a flight on which we initially have been told that we would not have to pay for due to being deported.
While checking in our luggage and our passports in Lisbon, we should have been informed that we require a visa and this would have saved us the 7+ hours flight to Luanda where again nobody has stopped us, and then the other 4+ hours flight to Cape Town only to be sent back to Europe on a 15+ hours flight that we have been forced to pay with our own money.
I would like to know who takes responsibility for this error and I would also like to know what is supposed to happen with our returning flight from Cape Town to Lisbon which we obviously cannot use anymore.
Thank you,
Ioana Macoveanu
16/11/2016 – In Porto we waited over an hour after check-in for the wheelchair assistants, namely MyWay Assistance to fetch my parents;
My parents were then wheeled and left at the boarding gate unattended on their own and forgotten about until we intervened, and were the last to be seated at the very back of the plane;
In Luanda, there was no wheelchair assistance until we again intervened and were initially told they didn’t have sufficient wheelchairs and this took forever before my parents were assisted by GH Assistance and seated at the very back of the plane;
When arriving in SA, no wheelchairs were available. Again after much frustration and exhaustion amongst other complainants, Menzies Aviation came with 2 wheelchairs when five passengers were waiting for wheelchair assistance and this had to be done in turns.
I personally think issues of this nature should be addressed to the respective companies.
25/11/2016 – Once again a very frustrating situation at the airport where the system only reflects one wheelchair despite your confirmation.Blame going back and forth between airport, travel agent and TAAG. Please address this immediately and we would like a formal reply regarding this issue. We are reluctant to fly TAAG in future.