Head Office
The Swatch Group Ltd
Seevorstadt 6
2501 Biel / Bienne
Switzerland
Customer Service
Phone: +41 (32) 321 2121 (Switzerland)
Phone: 1-866-379-2824 (US)
Email: swatch.cservice.estore@swatch.com (estore)
International Support
Australia: +61 3 8844 3300
China: +86 10 6583 9135
France; +33 1 53 81 22 00
Germany: +49 6196 88 777 0
Italy: +39 02 575971
India: +91 11 490 92 800
Malaysia: +60 3 2050 88 88
Mexico: +52 55 9177 36
Philippines: +632 726 90 76
Russia: +7 495 580 98 45
Singapore: +65 6509 8835
Spain: +34 91 334 63 00
UAE: +971 43 53 14 00
UK: +44 845 274 3500
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About Swatch
Swatch is a popular watchmaker founded by Nicolas Hayek in 1983. The Swiss watchmaking company is part of The Swatch Group and has its headquarters at Biel, Switzerland. Swatch designs, manufactures and markets luxury wristwatches and jewelry. Employing more than 35,000, Swatch has an active presence in over 50 countries. Swatch Group’s other brands include Breguet, Omega, Rado, Tissot, Certina, Mido, Hamilton, Flik Flak and Calvin Klein watches. With about 156 production centers, Swatch is today the world’s largest watch producer. It’s parts and components are used by other brands in the industry as well.
Products manufactured by Swatch are sold in major countries that include Australia, Brazil, Canada, China, France, Germany, Italy, India, Hong Kong, Japan, India, Mexico, Netherlands, Portugal, Spain, Saudi Arabia, Singapore, Taiwan, UK and the US. To locate a Swatch store nearest to your address, visit the official website here. You can search by city, state or zip code.
Swatch also operates online stores where you can purchase all its popular models. You can explore models by the Swatch collections listed on the website. On each product page, you can find the specifications, color, strap material, case material and other product details. Products can be filtered by strap material, size, item function (chrono, digital, automatic and alarm), color and price. The online shop also allows you to buy straps, batteries and other accessories. Online shopping can be done using major credit cards. You can opt for standard or expedited shipping. Shoppers enjoy a 30 day return policy.
There is a User Manuals section on the website for those needing help with how to operate. Additionally, you will find a section with details on how to maintain quaity of your Swatch watch, including cleaning, changing of battery and others. Most Swatch products carry a 24 month warranty. During the period of warranty, should you have trouble with the watch, you can always reach the Swatch service center for repair or replacement. The warranty does not cover normal wear and tear, aging and life of battery. If you are a fan of Swatch, register for the Swatch Club to enjoy access to exclusive events and dedicated contact channel. For more information or queries on store locations, payment, refund, cancellation, warranty, service centers, or others, reach the Swatch customer service.
Hi, In October 2018 I purchased a new Swatch purple Flick Flack Childrens watch for my 8 year old daughter. We have found that the watch band material seems too stiff & does not sit comfortably on her wrist, as it wants to straighten, creating two pressure points. We’ve persisted with it for months. Leaving to buckled together over night, while buckled squashing it trying to soften it, all with little success.
We don’t know what to do to make it more comfortable to wear, so she’ll want to wear it.
Any ideas?
Hi
I bought a Swatch watch in February 2017 and it is condensating behind the glass. The guarantee has not been stamped by the supplier so I don’t know what to do. I bought another Swatch just over two weeks ago from the South Terminal Gatwick, I checked the guarantee and they haven’t stamped it either. Please let me know how I take this forward. Thank you.
Kind regards
Andrew Bourne