Head Office
4001 International Parkway,
Carrollton, Texas 75007
United States
Customer Service
Phone:ย 1-855-249-0891
Phone:ย 614-601-4060 (outside US)
Email:ย online@staystudio6.com
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About Studio 6
Studio 6 is a chain of extended stay motels located across US and Canada. Part of the G Hospitality group, Studio 6 hotels are centrally located and come with fully furnished kitchens that include refrigerator, coffeemaker, microwave oven and electric cooktop. Other amenities include iron and ironing board, data ports, WiFi, flat TVs, guest laundry and extended work area
The Studio 6 properties come with flexible weekly and monthly rates. Internet users can search and book Studio 6 hotels directly on the website. Payment for booking can be made using Visa, MasterCard, American Express and Discover cards. Rooms can be booked by location, room type, dates and price. A reservation can be cancelled or modified by calling the Studio 6 helpline.
Rooms are typically available after 3pm. The checkout begins at 12pm.ย For more information or queries on payment, refund, cancellation, parking, or others, reach the Studioย 6 customer service via phone or email.
My husband and I had the WORST experience we’ve ever had at a hotel at the Studio 6 in McCarron, NV in July 2022, and we’ve both traveled extensively. Upon check-in, we were told the king-room we had reserved would not be available because two of the three housekeeping staff had not shown up, and since the elevator was broken (and had been for weeks evidently), only first-floor queen rooms were available. The queen beds were pitiful and made noise at the slightest movement so neither of us got much sleep. The restaurant that had been promoted when we made reservations was closed and had been for some time. While trying to get ready the following morning, the electricity went out, only in our room, and the GFI could not be reset in the room.
We were told the manager would be there in 10 minutes to see if she could fix the problem since the maintenance person had quit; an hour and a half later, we had to leave without being able to finish getting ready. The front-desk representative said the manager would call me but she didn’t – her name was Jennifer. I called that afternoon and was told she hadn’t come in that day (even though we waited an hour and a half for her to supposedly be on her way). I left a detailed voicemail explaining why we needed a refund and did not receive a return call. I called again the following week and reached Jennifer who did not apologize for not returning my call, was rude and repeatedly talked over me. She also complained about how hard it was to get staff.
I can sympathize somewhat since I’ve been over HR functions my entire career; however, as I explained to her, Studio 6 accepted my money for services that they did not provide. She said they did provide a service and would not be issuing a refund so I said I would contact Corporate. Jennifer then said ‘fine’ and hung up on me. I sent in information to customer service after returning home from our trip, and again didn’t hear anything. My husband called a couple of weeks later and talked to a representative, but not surprisingly, still has not heard anything concerning a resolution.
Never again will I stay at studio 6
The first room me and my husband were in was fine then we checked out and desided to come back. So we got another room and when I walked in the room I had a automatic asthma attack there was dust every where the beds did not clean sheets. We were loved to another room and again same problem I took my finger and went across the headboard and there was a pile of dust and dog hair. Went to the office they changed rooms again. The last room me and my husband were fed up went to the office and got the cleaning supplies and new sheets. I shouldn’t have to clean my own room and remake the bed. The manager told me oh it’s because we have construction on the building. No that’s not the case. The dust and dirt were swept under the beds and piles in the corner.
Love the size of the room and the way the restroom area is set up. The fact it has a full size refrigerator, a toaster, coffee maker, and microwave in the room is convenient. But there are several things that could be prevented like ROACHES and the broken coffee maker. There is prices posted on the inside of my room that says one adult is $149.00 plus tax and for the 2nd, 3rd, 4th adult $159.00. I went to the front office to enquire about renting a week and the man at the desk said it’s $300.00 a week after taxes. As I tell him about the sign in my room, he goes to the back and talk to someone and then comes back only 5o tell me that it would be $399.99 for a week.. The 2nd night we had NO hot water and when i called the front desk he told me that they were work on it and would have hot water within 30 min.. I waited and waited and finally called the front desk AGAIN only to be told that we would not have hot water til the next morning. I ask him if they had a pot that I could use to heat water so I could take a bath he then got short with me and just kept saying they will come fix the water in the morning. ..
So not only do I have roaches in my room I have a broken coffee maker no hot water and a very rude customer service guy that works at the front desk. I completely understand that things break because they get used a lot like the hot water issue but his job is to make his customers happy and he was not even attempting that whatsoever.
I stayed at the studio 6 in Orange Texas. No parking, air conditioner leaked, beds were full size not queen size. In addition to this on our last night we didn’t get any towels, so my wife went downstairs to kindly ask for some and the night clerk couldn’t be bothered. She was too busy on her cell phone chatting away. Finally got mad because she had to help my wife and was rude to her.
I booked 4 days at the studio 6 in Tulsa, Ok while waiting for my apartment to be ready. I was bitten on the face, arms, and legs by bedbugs which I’ve never seen before in life. Management refused a refund and gave me their last available room. As soon as I get in the door I see roaches running across the floor in two rooms. They then said that they would give me 2 days back. I was livid. They then said that I could wash my clothes for free 4 hours later or take $20 which wouldn’t even wash half of my belongings. Cover detergent, fabric softener, dryer sheets, etc. I expressed dismay because I didn’t bring and didnt want to take bed bugs or roaches to my new place. It fell on deaf ears. Im now nursing my bites , picked up a laundry bill, and I had to shell out $160 for the other two days that I couldn’t stay in that cess pool. I am so disappointed in this establishment. Customers deserve better ! Worst ever experience in my life.
I had a BIG Problem when I checked in today that involved being over charged for my two small sized dogs. I read the policy that said a $10 per day fee applies. But, mwhen I checked in on a busy Holiday weekend in which I made the reservations 5 days before my arrival day, I was told the fee was $20 per day. That exception to the fee was not stated on the website. So, after driving over 600 miles this was an unacceptable surprise. After arguing with the clerk hw reduced to $10 per day I said that would contact my Lawyer. I feel that this was a scam for the Holiday. I will follow up with the company and file with the consumer protection bureau. What a shame.
I have been using motel 6and studio 6 for a long time and I have never in all my experiences had such an experience as i have with studio6 on airport commerce dr. Austin Tx. At first the staff was very nice but they kept insisting that they service my room everyday. Because i have a service animal. My service dog is not messy or dirty and not aggressive. The management said my dog ripped up their towels.my dog doesn’t even play that way. My son had used some rags from the back of my truck to clean his shoes and these people assumed it was their towels so the management put us on a DNR list. What kind of crap is that. I am very disappointed and I will never stay at a motel or studio 6 again. I paid good money to stay with this motel and this is the treatment we get. I dont recommend anyone stay with this studio6…..