Head Office
SteelSeries ApS
Havneholmen 8, 1st floor
2450 Copenhagen SV, Denmark
Phone: +45 70250075
Customer Service
Web: Create Ticket
Web: Twitter Support
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About SteelSeries
SteelSeries is a well known name in the gaming and esports industry. Founded in 2001, the Danish company manufactures and sells gaming peripherals and audio accessories. When the firm was founded by Jacob Wolff-Petersen it was called Soft Trading. With the stellar growth, soon the firm had a new name and began an expansion drive across Asia, Europe and North America. The Denmark-based company today has an extensive catalog with products known for its innovation, design and technology. There are more than 40 patents to its name, that itself is a testimony to its passion for pioneering new tech. It already has many firsts to its credit – the first gaming headset, first mechanical gaming keyboard, first gaming mouse with haptic feedback, most awarded headset in gaming (Arctis), first mouse with true 1-to-1 tracking, first high-res audio system in gaming, and first water resistant lightweight mouse.
The company claims the popular Arctis headsets are “fine tuned for crystal clear highs, vibrant mids, and powerful bass”. Other feats include the OmniPoint adjustable mechanical switches, the Quantum 2.0 Wireless and the TrueMove sensor technology that provides true 1-to-1 tracking. It is hence no surprise to find SteelSeries gears used by most esports teams and players. The company has designed the SteelSeries Engine, a cross-platform application to make changes to game settings and to send status updates to enhance illumination, haptic & OLED display capabilities. You can even use it to customize the vibration patterns, intensity, and triggers. The popular Engine apps include AudioVisualizer, PrismSync, ImageSync and Discord.
Gamers can shop on the website by product name or category such as headsets, mice, keyboards, mousepads, accessories, controllers, and apparel. There are plenty of guides published to help understand the features and choose the right product. Gamers will find wired and wireless gaming headsets for Mac, PC, PlayStation, Xbox or Nintendo Switch. The Arctis headsets are available in different models and price ranges. There are wired and wireless gaming mouse under Rival, Aerox and Sensei series. Then you have the Apex keyboard series with a variety of switch types and features. As for accessories, you can shop for bags, cases, keyboard or headset accessories, wires, adapters and replacement parts.
The product pages have high quality images accompanied by the description. There are tabs with features, specifications and frequently asked questions. Under specifications, you can see the material used, weight, height, compatibility, supported software, and what the box contains. Still have questions? The FAQ section will answer the most common questions one can have pertaining the product and usage. And if you are looking for discounted items, visit the Sale section where you can find deals with up to 40% off on popular headsets, mice and keyboards. Do also follow the giveaways and deals frequently promoted on the website.
For shopping on SteelSeries.com you can use any major debit/credit card or PayPal as payment mode. Upon successful payment, you will receive an email with confirmation and tracking details. Most orders are processed within 24 hours. Within North America, orders are shipped form warehouse at Carson, California. SteelSeries also has a warehouse in Denmark and Hong Kong. US customers can choose between standard and express shipping. The standard shipping can take 1-7 business days. SteelSeries partners with FedEx, UPS and DHL for shipping.
Coming to returns, SteelSeries has a 30-day return policy. Those not happy with the purchase can request for return by signing into their account. Once a request has been placed, you will receive instructions on printing label and shipping it back. The 30-day return policy is valid from date of purchase. As for warranty, most SteelSeries products within the EU carry a 2 years warranty. Outside the EU, the product might only have a warranty of 1 year against manufacturing defects. The warranty will not cover breakage due to improper use or regular wear and tear. The Support section on the website has more details on warranty, returns and other queries. You can also create a ticket to receive help on troubleshooting, download, installation or others.
