Southtree Head Office
515 North Holtzclaw Avenue
Chattanooga, TN 37404
Southtree Customer Service
Phone: +1 800-656-6032
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About Southtree
Southtree is a technology company that converts VCR tapes, home movie reels and photo prints into modern DVDs and editable files. The Chattanooga-based company helps preserve old tape formats, whether VHS, 8mm, or betamax. Till date more than one million DVDs have been created. The company boasts of over 35,000 customers from all 50 states. Some of the top Fortune 500 companies are among its clients.
Orders can be placed online using Visa, MasterCard, Discover or American Express. Prices vary on the services. Customers can choose whether to convert videotape to DVD, Reel to DVD, audio cassette to CD or print of high resolution pictures. The kind of formats accepted for videotapes include HS, VHS-C, S-VHS, S-VHS-C, Betamax, Hi8, Digital8, Video8, 8mm video cassette, MiniDV, HDV, and MicroMV. For film, you can send Regular 8, 8mm, Super 8mm and 16mm. As for photos, you can send Standard 35mm Slides, 35mm Negatives and Photo Prints
You can choose the quantity as you place an order. Once an order is complete, customers will receive both originals and digital copies through post. Status of orders can also be tracked online. Note that Southtree offers a simple flat-rate return shipping cost. Standard processing time is estimated at 6 to 8 weeks. The company uses Fedex or USPS for shipping. As for returns, Southtree accepts returns within 30 days of completion of an order. For more information or queries on payment, refund, cancellation or others, reach the Southtree customer service.
I want to let you know that you have several chat staff employees that are GREAT! I want to especially thank Marisa and Jessica! First, they were very patient with this 75 year old who wants to get the most for my money…but also had to have several questions answered! They stuck with me and answered every question and explained the things I did not understand!
I have used Southtree in the past when we just ordered and put the items in a box and sent them in! ….Before the “pc” idea!
Thank you girls!
Patti Jordan