Sonata Watches Head Office
Titan Industries Limited,
Tower A, Golden Enclave, Airport Road,
Bangalore – 560017
Karnataka, India
Sonata Watches Customer Care
Phone: +91-(0)80-6660 9000
Phone: +91-(0)80-6660 9027
Email: corpcomm@titan.co.in
About Sonata Watches
Sonata Watches is a well-known brand under the Titan Industries Limited. Titan Industries is a joint venture between the Tata Group and Tamil Nadu Industrial Development Corporation which began in 1984. Sonata aims at marketing functionally styled watches at affordable prices. Sonata was envisioned in 1998 after the end of the partnership between Titan Industries and Japanese Timex. Sonata watches are sold all over India in ‘World of Titan’ showrooms which at present are 364 in number. The company also manufactures and sells watches under this brand in various other stores over the country. Sonata is endorsed by M S Dhoni who appears in the brands advertisements.
Sonata as a brand is synonymous with stylish designs and contemporary watches for consumers of all ages. Sonata has emerged as the highest selling watch brand in the country and was conceived with the idea of producing for the mass market. The designs are meant to capture the emotions and aspirations of those young at heart. Available in more than 600 designs, Sonata watches are available in a variety of collections which are as follows:
1. Eva Collection – This collection is designed keeping in mind the working woman. It celebrates the need of every working woman to look stylish but at the same time formal.
2. Super Fibre Collection – This collection is meant for the sport enthusiasts. Watches in this collection are bold, sporty and water resistant.
3. Sonata Dress Collection – This collection adds glamour to festivities. Envisioned as every young girl’s dream, these watches are stylish and in sync with the latest fashion trends around the globe.
Sonata watches are available in both digital as well as analog designs that cater to the need of all age groups. All watches and collection are available in more than 8000 outlets that have been authorised by the Titan Industries. The price range for Sonata watches starts at Rs 399 making it the most affordable watch brand in the country.
Along with the exclusive and fashionable designs, Sonata also ensures supreme quality of its products. Authenticity and quality control checks are often carried out for complete consumer satisfaction. The quality features of Sonata watches include water resistance limit of 30 minutes and a one year guarantee. Innovation too plays a lot of importance in watch designs. Precision engineering is involved in manufacturing all watches. Sonata has been awarded many accreditations which is why it evokes pride and confidence amongst its customers with its world class designs and exquisite quality.
Pathetic Support.
I had purchased a Sonata watch ” Sonata SF Black Dial Digital Watch for Men – 77041PP03-77041PP03 HSN Code :9102″ on June 2018 that got faulty within 3 months of purchase.
I had submitted it to “THE WORLD OF TITAN, SCF 81, 1st Floor, Sector 14, Gurgaon, Haryana-122101”
I am struggling since more than a month to get resolution for repair/replacement/refund for it. Despite of several follow-ups still I didn’t get any resolution. I also mailed to customer care id no response.
I also registered complaint on customer care no & logged complaint (Ticket Id 5132854283468800). No one bother to respond. Sheer wastage of money.
Learning: Never ever buy Titan Sonata product.
I had purchased Sonata wrist watch on 08-02-2018 (Model No. SDG479).
After 10 days purchase its analogue not working. I repaired it under warranty.
Now its digital part not working.
With such an experience I feel very bad that I have wasted my hard earned money on such a bad product from such reputed company.
Either you return my money or replace my watch.
I would like to change my Sonata Watch Strap (Model No. Sonata NG77027PP01J) for the past two months. I connected with almost all the Titan show rooms in Kottayam (Kerala). No one has the strap. How can I replace? I am not able to use my watch for two months. I hope I will get response in this forum.
I purchased a sonata wrist watch on 13th April 2017
Model number-77007PP02 for rupees-620 but in this 5 month time I have its battery once than also it is not working!!!! what should I do??? I took sonata for being an Indian brand but I think it’s was my mistake I would better took some other brand.
I purchased this watch from
“RITA WATCH CO.” G.S ROAD PALTAN BAZAR GUWAHATI-781008
Sir,
I want to bring to your notice that that a product of your company has been malfunctioning.
Product- Wrist Watch
Model no.: – NF7929PP06J
Invoice no.: – 0550U
Stock no.: – 4170558
Mfd.:- 08ACR
Date of purchase: – 15-7-16
Warranty Period: – 1 yr
Problem: -It stopped one day, unexpectedly. . I had it repaired for several times. It ceases to work every 2-3 days, even when implanted with new batteries But the same happens. I can never rely on it as it stops every now and then.
The retailer is refusing to replace it and says that it’s some manufacturing fault.
Your company is a very renowned company with reliable products but I don’t know how it happened with me. Please take immediate action for it.
Shubhang Mathur.
with referance to my mail dated 10th of august 2016, I would like to give feedback for model no. 7997PP01 strap. This strap was low quality strap and I am challenging you that the material used for this, is neither a fibre nor silicon.The material using for road side watch straps are much better than sonata.Then it is your duty to give this type of watch strap on free of cost basis…….The tiatan show room demanded me 450 rupees for this watch strap. It is surprizing to me to pay 450 rupees for watch strap against total cost of that watch is 1200 rupees.
Kindly take the seriousness and understand the customer pain.
I expect customer support from you in future.Urgent feedback require……….
MOB -9819658260
I would like to change my Sonata Watch Strap (Model No. 7993PP01) for the past one month. I connected with almost all the Titan show rooms in Mumbai. No one has the strap. How can I replace? I am not able to use my watch for a month. I hope I will get response in this forum.
I would like to change my Sonata Watch Strap (Model No. 7997PP02) for the past one month. I connected with almost all the Titan show rooms in Bangalore. No one has the strap. How can I replace? I am not able to use my watch for a month. I hope I will get response in this forum.