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Contact of Shiprocket customer service

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Find below customer service details of Shiprocket. Besides contact details, the page also offers a brief overview of the logistics company.

Head Office
Plot No.- B,
Khasra- 360, Sultanpur,
M.G. Road, New Delhi 110030

Customer Service
Phone: 011-41171832
Phone: 9266623006 (seller queries)
Email: [email protected]
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About Shiprocket
Shiprocket is an Indian shipping aggregator launched in the year 2012. Part of Delhi-based BigFoot Retail solution, Shiprocket acts as a unified platform for ecommerce players and retailers to order and manage their deliveries. The tech-enabled service is fully automated and allows shipping products to any location across the country with option to choose from multiple logistics providers. With more than 40,000 clients, the company each day handles close to 75,000 shipments. It caters to more than 26,000 pin codes. The ecommerce shipping and logistics platform currently partners with FedEx, Aramex, DHL, Ecom Express, Blue Dart, Gati, Overnite Express, TNT, The Professional Courier, and Delhivery. There are 17 such courier partners Shiprocket works with.

Sellers can choose from multiple shipping partners as they select one for sipping requirement at hand. You can compare and select one with lowest rates and faster shipping. Not just local pincodes, through Shiprocket sellers can also ship items across 220+ countries. As you prepare shipment, you can estimate costs by using the shipping rate calculator. The tool will give you rates based on origin/destination pin codes, weight and dimension of shipment. Currently, customers can ship across the country with rates as low as Rs 23 for 500gm. All shipments come with insurance cover of up to Rs 5,000.

New sellers can register on the platform for free. You can start with a free plan and then choose to upgrade to Lite, Professional or Enterprise plans. Lite being the most basic is a simplified plan with cost of Rs 29 for 500 grams. You will need to add money to account to use for booking orders. Business owners also have the option to utilize cash on delivery remittance amount as shipping credits. Once registered, users will be welcomed into the powerful dashboard where you can manage forward orders, see return orders and easily sync inventory. You can also add multiple pickup addresses for forward and return orders. Along with shipping, you can also use Shiprocket for offering prepaid and cash on delivery (COD) option. Once an order has been shipped, buyers can easily track status through SMS and email.

For faster delivery, Shiprocket offers fulfillment services so you can provide same-day or next-day delivery. You have fulfillment centers located across the country that can handle the rising volume with no warehouse management infrastructure of your own. If you are in the ecommerce business, you know the importance of packaging. You can now shop for packaging supplies directly on the platform. Customers can buy corrugated boxes and flyers of various sizes at lowest prices. For complaints or queries on payment, cancellation, refund, career, or others, reach the Shiprocket support.

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