Head Office
Shanghai Shentong Metro Group
No.12, Hengshan Road
Business Building,ย 3rd Floor
Shanghai, 200235,ย China

Customer Service
Phone: +86-21-64370000
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Aboutย Shanghai Metro
Shanghai Metro customer serviceShanghai Metro began operations in the year 1993. The rapid transit system serves commuters in Shanghai, China and is operated by the Shanghai Shentong Metro Group. Currently, the metro operates 14 lines, connecting about 364 stations. A single day, the metro transports over 10 million riders. This makes it the second busiest in the world after Beijing Subway.

The metro lines consist of Line 1 (Fujin Road – Xinzhuang), Line 2 (East Xujing – Pudong Intl Airport), Line 3 (North Jiangyang Rd – Shanghai South Railway Station), Line 4 (Yishan Road – Yishan Road), Line 5 (Xinzhuang – Minhang Development Zone), Line 6 (Gangcheng Road – Oriental Sports Center), Line 7 (Meilan Lake – Huamu Road), Line 8 (Shiguang Road – Shendu Highway), Line 9 (Songjiang South Railway Station – Middle Yanggao Road), Line 10 (Xinjiangwancheng – Hongqiao Railway Station – Hangzhong Road), Line 11 (North Jiading – Disney Resort), Line 12 (Qixin Road – Jinhai Road), Line 13 (Shibo Avenue – Jinyun Road) and Line 16 (Longyang Road – Dishui).

Shanghai Metro operates from 5am to until midnight. Tickets can be purchased at the counter or through vending machines at stations. You can find single fare tickets or 1 Day/3Day and Weekly Pass. There are special concession fares available for students and senior citizens. There is Shanghai public transport card for commuters who want to store multiple fares. Visit the Shanghai Metro website to check route map, calculate fares, get information on stations, among others.ย For more information or queries on payment, tickets, cancellation, parking, lost and found items, or others, reach the Shanghai Metro customer service via phone or email.

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Last Update: September 18, 2024