Contact Shenzhen Metro: Find below customer service details of Shenzhen Metro, including phone and email. Besides contact details, the page provides a brief overview of the rapid transit system and its services. Reach the Shenzhen Metro customer service below for queries, complaints or feedback.
Head Offices
Metro Building, No.1016#
Fuzhong No.1 Road ,Futian District,
Shenzhen City, PR China
MTR Corporation Ltd,
GPO Box 9916, Hong Kong
Customer Service
Phone:Â (0755) 23992600
Phone: (0755) 88960600
Phone: 2881 8888
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About Shenzhen Metro
Shenzhen Metro is a rapid transit system serving Shenzhen in Guangdong, China. Beginning operations in the year 2004, Shenzhen Metro operates 6 lines connecting to 149 stations. A single day, the metro serves over 4 million commuters. The metro is operated by the Shenzhen Metro Group and MTR Corporation (Shenzhen).
The Shenzhen Metro lines consist of Line 1 (Luohu – Airport East), Line 2 (Chiwan – Xinxiu), Line 3 (Yitian – Shuanglong), Line 4 (Futian Checkpoint – Qinghu), Line 5 (Qianhaiwan – Huangbeiling) and Line 11 (Futian – Bitou). Shenzhen Metro is undergoing rapid expansion, with new lines and stations connecting even remote corners.
As for fares, you have single journey tickets, day tickets as well as student and weekly passes. Frequent travellers can ask for the Shenzhen Tong cards. The Shenzhen Tong card can hold multiple fares. The fares are calculated by distance. For more information or queries on payment, tickets, smartcards, refund, lost and found items, parking or others, reach the Shenzhen Metro customer service via phone or email.
