Contact Guangzhou Metro: Find below customer service details of Guangzhou Metro, including phone and email. Besides contact details, the page provides a brief overview of the rapid transit system and its services. Reach the Guangzhou Metro customer service below for queries, complaints or feedback.
Head Office
Newport Road 618
South Fenghui Global
Trade & Exhibition Centre
Haizhu District
Guangzhou, 510030, China
Customer Service
Phone: 020-96891
Email: [email protected]
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About Guangzhou Metro
Guangzhou Metro began operations in the year 1997. It is a rapid transit system serving Guangzhou, Guangdong, China. Each day, the metro transports more than 6.7 million commuters. It has 9 lines connecting to 167 stations. Operated by Guangzhou Metro Corporation, the rapid transist system begins at 6am and ends at midnight.
The Guangzhou Metro lines consist of Line 1 (Xilang – Guangzhou East Railway Station), Line 2 (Guangzhou East Railway Station – Jiahe Wang Gang), Line 3 (Panyu Square – Airport South / Tianhe Coach Terminal), Line 4 (Jinzhou – Huangcun), Line 5 (Jiaokou – Wenchong), Line 6 (Xunfeng Wang – Changban), Line 8 (Fenghuang Xincun – Wanshengwei), Guangfo Line (Kuiqi Lu – Yangang) and Zhujiang APM line (Canton Tower – Linhexi). The Guangfo Line serves Guangzhou and Foshan.
As for fares, you have single journey tickets, three day and weekly passes. Frequent commuters can ask for the Yang Cheng Tong smartcard to store multiple fares. The smartcard has discounted fares and can also be used on buses and other forms of transport. You can visit the website to see route map, check fares, get details of stations, among others. For more information or queries on payment, tickets, cancellation, parking, lost and found items, or others, reach the Guangzhou Metro customer service via phone or email.
