Head Office
44B, Jalan Pandan 3/2,
Pandan Jaya, 55100
Kuala Lumpur, Malaysia
Customer Service
Phone: 03-9281 4040
Email: ccc@senheng.com.my
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About Senheng
Senheng is a leading consumers electronics chain in Malaysia selling smartphones, computers, cameras, televisions and home appliances. Established in 1989, Senheng currently operates in close to 120 locations. The firm, founded by Lim Kim Heng, operates from the headquarters at Pandan Jaya, Kuala Lumpur. Registered as Senheng Electric (KL) Sdn Bhd, the firm sells products that are branded and from reputed suppliers. They also provide professional in-store and after sales services, in addition to ecommerce facility.
New to Senheng? Head to the website to locate a store where you can sample or enquire the price. Featured brands include Acer, Hitachi, Panasonic, Apple, Honewell, Morphy Richards, Sony, Faber, Honor, Philips, Toshiba, Braun, LG, Microsoft, Sharp, Samsung, Oppo, Vivo, MEC and Cornell. If you are unable to free yourself to pay a visit to one of the stores, shop online on the website. The Senheng estore accepts Visa, MasterCard and American Express for payment. Products you can shop include air conditioners, refrigerators, freezers, iron, vacuum cleaner, tablets, smartphones, cameras, PC peripherals, home theatre system, TV, cooking appliances, hoods, ovens, and beauty care products.
Delivery is free for purchase of RM500 and above. Deliveries will take 7-14 working days. You will be notified by email with delivery details. As for return, note that Senheng allows exchange and return within 7 working days. Products must be returned in unused condition. There are certain items however that are not eligible for return or refund. All refunds will be processed within 14 working days. Shoppers can register for the PlusOne membership program to earn points with every purchase. Members also enjoy up to 40% credit rebate, extra one year warranty and one-to-one replacement warranty. More details on the membership and benefits are published online.
The Senheng PlusOne Service Contract provides coverage for parts and labor. Customers can also opt for V-Care Extended Warranty and One-to-One Replacement Warranty. The coverage provides for the replacement of the product purchased by you if found to be defective during the term of two years from the date of purchase. The products receiving coverage must be purchased at Senheng and manufactured for use in Malaysia. For more information or queries on store locations, payment, cancellation, refund, career, or others, reach the Senheng support.
