Sealy: How to connect with customer service

Head Office
Tempur Sealy International, Inc.
1000 Tempur Way
Lexington, KY 40511

Customer Service
Phone: 1-800-MY-SEALY
Phone: 1-800-697-3259
Email: consumersupport@sealy.com
Email: support@sealy.com (online returns)

Other Support
Phone: 016973 20342 (UK)
Phone: 1300 656 454 (Australia)
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About Sealy
Sealy is a popular brand of mattresses with a long history of more than 100 years. Founded by Daniel Haynes in 1881, Sealy today operates as a subsidiary of Tempur Sealy International. Tempur Sealy operates from its headquarters at Lexington, Kentucky and employs close to 5,000 people. All Sealy’s mattresses are manufactured at the 22 plants spread across the United States. Sealy also manufactures and sells mattresses through wholly-owned and joint ventures for overseas markets that include Australia, Japan, Mexico, New Zealand, South Africa, Israel and the United Kingdom. It has sold more than 40 million mattresses till date. The product line also includes beds and headboards.

Tested to meet the highest standards, the luxury mattresses are manufactured through Sealy’s compressed cotton patent technology. And it’s popular Posturepedic Technology is designed to maximize support and comfort. Developed with the help of orthopedic specialists, the Posturepedic technology is designed to target the middle of the mattress, where half of your body weight rests. Currently, three types of Sealy mattresses are available – Traditional Innerspring, Gel Memory Foam and Latex Foam. To try the bed and enquire costs, you can visit a retailer outlet nearest to your address. Locate one through city, state or zip on the website. You can also shop online via retailer websites using major credit cards.

Before making your purchase, explore the Offers section on the website to know the current discounts on products. While there, you can also explore the catalog by product line, feel (ultra firm, firm, cushion firm, plush, medium) or price. The Innerspring mattresses are sold under the Response collection, with models that include Sealy Essential, Sealy Performance and Sealy Premium. They vary in its features and come in sizes Twin, Twin XL, Full, Queen and King. The prices start at $400 and can go up to $1,300. The Innerspring mattresses use advanced engineered coil systems to promote proper alignment.

For mattresses that deliver both support and comfort, you can opt for the Conform line collection. The memory foam mattresses uses a combination of foam, memory foam, and advanced gel foam. For a combination of innerspring along with memory foam, opt for the Hybrid line. They come in different sizes and start at $1,100. And lastly, you have the soft premium memory foam called Cocoon by Sealy Chill. It’s premium stretch-knit cover absorbs heat and is engineered to be highly durable and resilient. You can personalize comfort by choosing for Medium Soft layer or Extra Firm layer. You can order Cocoon by Sealy Chill mattresses on the website. The ongoing offers allow customers to receive additional discount along with free pillows and sheet set. The mattresses are shipped for free. If you are not satisfied, you can return for full refund. All customers enjoy 100 night trial.

For those shopping from locations across the US, the mattresses are shipped from Sealy’s warehouse in Mississippi. The standard shipping comes at no extra cost. Expect your mattress to arrive within 5-7 business days. New customers can register their product online to keep track of their purchase and warranty. Most Sealy mattresses currently come with a 10 year warranty. The warranty conditions could vary for Sealy, Sealy Posturepedic, Optimum, and Stearns & Foster mattresses. The terms and limitations are published under the Warranty section. For complaints or queries on store locations, cancellation, refund, career, or others, reach the Sealy support.