Seagate Head Office
10200 S. De Anza Blvd Cupertino,
CA 95014 United States
Seagate Customer Service
Phone: 1-800-SEAGATE
Phone: 1-800-732-4283
Phone: 1-405-324-4700
Email: support@evault.com
International Phone Numbers
Argentina: 0800.333.0103
Brazil: 0.800.891.5814
Mexico: 01.800.436.0199
Germany: 08.00724.1922
Spain: 900.81.09.01
France: 08.0554.2623
UK: 08.00023.2192
Italy: 00.800.4732.4283
Netherlands: 00.800.4732.4283
South Africa: 0.800.00.0771
Australia: 1.800.14.7201
Indonesia: 001.803.1.003.2165
Malaysia: 1.800.80.2335
Japan: 0120.993.280
Philippines: 1.800.14410356
Singapore: 800.110.1150
Middle East: 1.405.324.4714
_____
About Seagate
Headquartered in California, US, Seagate began operations with the launch of a 5.25-inch hard disk drive in the year 1979. The technology conglomerate is today a leader in data storage solutions, selling its products not only in the United States, but across the world. Seagate began its first overseas location in Singapore. By 1984, the company became the world’s largest producer of 5.25 inch HDDs and crossed US$344 mn in sales. In 2007, Seagate introduced the industry’s first hybrid drives. In 2008, the company shipped its 1 billionth HDD. By 2013, it produced its 2 billionth drive.
Seagate manufactures and sells external hard drives, desktop/laptop hard drives, wireless hard drives, game drives for Playstation and Xbox, solid state drives, surveillance and video drives, nearline drives, NAS hard drives, mission critical drives, among others. The services include cloud backup and recovery, data recovery and cloud storage. Seagate’s data recovery services help protect data and recover data from desktops, laptops and external hard drives.
Seagate products can be purchased from popular retail stores that can be located on the website. If you are situated in the US, you can purchase products online using Visa, MasterCard, Discover and American Express cards. You can narrow your search results by specifying the category, capacity or interface such as USB, ethernet, FireWire, gigabit ethernet, thunderbolt and wifi. Some of the top series found include 4-Bay, 6-Bay, Backup Plus, BlackArmor, Vac-Seven, Slim Portable Drive, and Satellite. If you are facing a trouble with the Seagate product, you can diagnose the same through SeaTools for Windows, DOS, Enterprise and Linux. As for warranty, most Seagate products with a limited two year warranty. Visit the website for more details.
For feedback or complaints on products, services, warranty, repair, online shopping or others, speak to a Seagate customer service representative today.
Seagate is terrible with their support. Virtually impossible to get in contact with an agent. Do not recommend them at all. I purchased a drive and I needed to use my warranty or data recovery insurance I purchased extra and I needed help with how to file it through Seagate.
USELESS.
Tried to recover data x3. Only bought the device in last year. Used for back up of photo’s ONCE and then it has just made noises and not connecting to any computer since.
Tried 4 times to start a return (has warranty until July 2019). The site crashes or the “I am not a robot” icon spins and then crashes.
Do not have more time to spend on this wish full refund asap please.
Happy to send the useless device back to you very disappointed in the device and the site.
Six years ago I bought the 1DXAP2-500 2 TB, hoping to safely store family pictures and my own essays and stories. I was not aware of the risk. When it stopped showing up on my desktop I ordered another plug, and still nothing. This seems an unthinkable disaster as I’m not a computer expert who knew to back up everything. Any help would be appreciated (SN: NA5J37Pq)
Case No. 093045299
5TB hard drive failed. Was shocked to see the form you wanted me to fill out saying data retrieval would be either $600 or $700 flat fee.
I should have given you my credit card info. and moved on. My mistake.
I had maybe 40 gigs if that on the hard drive which was only a few months old. Hardly ever used it. So, I was in shocked for the data retrieval charge.
Knowing that I had 3 hours of film on it from a cruise we just took to Aruba, I decided, I better pay up.
Contacted you guys via email on the 25th of April asking what the charge would be, the $600 or the $700? Your flat fees for data retrieval.
I have all the emails, got one back saying that the person was out of the office the past two days and my data was wiped clean.
The 25th of April was a Wednesday, date of my email to you folks. My records show the hard drive didn’t get to you (shipper’s records) until the 27th. I’m sure someone could have made a phone call to your warehouse to retrieve the hard drive.
To be fair, that hard drive got to you later in the day on the 27th, correct? Sometime in the afternoon on the 25th you were notified that I was after the content. That I was now willing to pay up. If you were out of the office on the 26th and 27th (two days as per the email sent me) then why not was it taken care of on the 25th when I initially made the request?
What gets me is that on each of your emails to me it says:
“Please reply to this email if you require further assistance. We are available from 8:00 AM to 6:00 PM Central time, Monday – Friday.”
That’s boloney!
What a loss. I had 3 hours of the cruise, Aruba, Bonaire, and Curacao as well as video from our family celebrations.
Agree, with you guys, I should have filled out your form and paid up!
Hi good day, I just made an RMA and then got the address where can I ship the unit but the receiver’s name does not included in the Shipping Address. Can I get the receiver’s name? I’m from the Philippines.
I attempted to install an external Seagate Backup Plus 4TB hard drive. However, it defaults to the Korean language and I could not locate instructions on the website or in the documentation to change it to English. The “start here” execution immediately defaults to the Korean language. Your U.S. contact phone support is not operational during my time zone in Korea. Any instructions to change to default to the English language would be greatly appreciated. Otherwise I will return this product and choose another vendor.
Hi,I just made a claim in regards the warranty for my external harddrive. When I tried to print out the information for shipping, it stated there was a technical error and kicked me out of said page. How do I retrieve the forms that I need to send this broken harddrive back?