Office Address:
Scoot Pte Ltd
Changi Airport Terminal 1
80 Airport Boulevard
#04-09, Singapore, 819642
Support:
Phone:+65 3158 3388 (booking)
About Scoot Pte Ltd
Scoot is a low cost Singapore airline that was established in the year 2011. A subsidiary of Singapore Airlines, Scoot flies to some 20 destinations across Asia and the world. The airline operates a modern fleet of planes from its main hub at Singapore Changi Airport. The partner airlines are Tigerair, Singapore Airlines, Silk Air, Nok Air and Virgin Australia.
Some of the destinations Scoot operates its flights include Sydney, Gold Coast, Perth, Melbourne, Guangzhou, Nanjing, Qingdao, Osaka, Taipei, Seoul, Hong Kong and Bangkok. A detailed route map and schedule is provided on the website. Visitors to the website can also book a flight online and even manage or make changes to their booking by logging into their account. As for baggage, economy fliers are allowed to carry a cabin bag of upto 7kg. As for checked baggage, you can carry upto 32kg. ScootBiz fliers can carry upto 15kg of cabin baggage onboard.
Are you connecting between Scoot or other airline? You might want to explore Scoot-Thru, a service to help you avoid the hassles of immigration, collecting and checking in baggage, among others. Scoot-Thru can be purchased online during the booking. And there is also PlusPerks that will allow you to earn KrisFlyer miles, provide you with a preferred seat with extra legroom, and offer you priority check-in and boarding.
As for the inflight experience, Scoot provides you with inflight wi-fi connectivity. There is also inflght entertainment service, showcasing some of the latest Hollywood movies, TV shows, among others. As for food, you can now pre-book your meal from the wide range of choices. The website lists the meals, beverages and snacks that can be enjoyed during a flight.
Ready to fly? Check out the deals area for some of the best prices. Also there is a web check-in option for those looking to save time. For further information or making changes to your booking, cancellation, refund, lost baggage, reach the Scoot customer service via phone or email.
Unable to get refund despite showing genuine reasons for not able to fly with scoot, while I booked another ticket with Singapore airline, as Scoot don’t fly to that destination in India. Another issue that they can’t transfer the luggage on family booking in my name to my wife name. I have to pay twice for the luggage. This is very bad experience with scoot
Hi,
I have been trying to get a refund for my flight with PNR I5SN6P from past 1 month. I did not travel due to corona virus outbreak alert in Singapore. Please refund.
I have been trying to reach scoot through call centre but no one picked up the call.
Thanks,
Shalini
Regards on my Flight this coming sunday 22/3/20. Flight scoot TR301 is it cancelled? Why is there no updates on it. And i expect to get a cash back from your company if is cancelled. I would not want any voucher back and to book under scoot again. Its the worst service company and dont expect us to book again when the service is not up to standard. Kindly let me know asap regards on my flight if it is cancelled scoot flight TR301 sunday 22/3/20 ??
For 2 days now I have been trying to change my flight booking to a new date. Received an email that due to circumstances I was allow a date change, fees waived for the change.
Explanation given how to change flight in portal under manage booking, only for 2 days now to show “error…. scoot detroz? error. The scoot call centre phone lines in Australia unable to connect due to high volume of calls probably and another advertised line 61 02 85201888 disconnected. Facebook message, messenger…. nothing is working and am now very close to that 4 hr cut off date.
Funny that if you want to book a flight all seems to be working! Not happy and for sure poor customer service!
Good day. I Just want to ask about my condition. I booked a flight with Scoot this March 14,2020.My flight is from Perth, Western Australia to Manila, Philippines. I am Jasmin Habal who currently lives here in Albany, Western Australia. My Philippine passport is expiring on April 6,2020 and I am planning to renew it in the Philippines . I already asked the immigration in the Philippines and they said I will be allowed to travel back to Philippines even if my passport is expiring on March 14,2020. I am a permanent resident now here in Australia. Hope you could help me answer my question. Thank you very much.
Hi
I made a booking to Sapporo and paid for 3 of the 4 passenger baggage ( 20kg each ). But when the itenary emailed to me, it shows I didn’t purchase any. I got back to them and as usual, all their customer services rep just followed what was on that email! I asked them to check their computer log but they just reply robotically the same answer as the email!. This is a blatant cheating case if not for a criminal case for stealing customer money! I have screenshot of what the tickets would cost without baggage and with baggages but they still ignoring me. The worst customer service airline and yet you proud yourself to be a part of Singapore Airlines!
Dear Scoot
I booked return flights in Dec 2017 for my husband and I to fly from Singapore to Perth on 17 Feb 2018 and 24 Feb 2018. Although it was quite a long time ago, I need to bring to your attention the issue of the e-visa for Australia which I paid for in my e-booking together with the air ticket booking. It cost us $19 X2. To our consternation, when we checked-in at Changi for our flight, we were told to go to another counter to apply and pay fpr the visa to Australia. There was no record in their database that we had paid through Scoot. I sincerely hope this issue does not happen again the next time we book for Scoot flights. Thank you.
My opinion in general is that it is the WORST company in which I have traveled. I had a 3-hour flight and then another 12-hour flight with Scoot. On the website it says that it includes a large suitcase (in general) and then that in economic it includes two handbags (I think I remember well). In addition it puts several options of weight: 1 without weight, 2 20 kg (don’t remember €), 3 25 kg (don’t remember €), etc. Which let me to think that if I carried 15 kg of checked luggage I didn’t have to pay, and in fact, I had finally to pay € 100, what an amount of money!! I think they are SEWER RATS that badly explains things on the website to lead to DECEIT/SCAM. This comment may not show what I try to explain, but if you see it on the website it will be understood.
In addition, paying food were shown on the website, and I also thought it would be an extra, because of course, paying your 12h flight ticket, how could it be so incredibly RATS of not giving you a minimum of food and drink? I don’t think I need to write that a miserable bottle of water 2 €. SOAB. The truth is that I have nothing to claim because I’m sure they have it more than studied, but this comment that I will put in all the pages that I can, then people will see how disgusting they are, based on the bad explanation of their website to get more money in one way or another. And I say more, if we put 2 real minutes to read comments about this company, you will know I am not exaggerated.
Conclusion: PAY FOR A FLIGHT THAT IS MORE EXPENSIVE WITH ANOTHER COMPANY and you will not have economic or food problems, or any problem in general, it worths. Actually, its possible to be CHEAPER than with Scoot.