Realme (Malaysia): How to contact the support

Head Office
Room 201, Building A, No.1 Qianwan First Road,
Qianhai, Shenzhen-Hongkong Cooperation Zone,
Shenzhen

Customer Service
Phone: 8100 81 8018
Email: service.my@realme.com
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About Realme

A growing consumer technology brand, Realme was established as recent as 2018. In just two years, the company has managed to create a niche amongst the smartphone giants like Apple, Samsung and Huawei. According to Counterpoint, a consultancy firm, Realme is the fastest-growing smartphone company in the world. Realme is known for some of the best-selling smartphones, TVs, audio systems, and other accessories. The company is keeping pace with an impressive portfolio and the regular updates for its existing devices. Realme has been able to capture the Asian market and was the fourth-largest smartphone brand in India in 2018. Realme devices are affordable and offer value for the money. From entry-level to mid-range level models, the Realme devices are priced anywhere between $230-$600. The variation in the price range makes the products suitable for a large number of customers.  Realme has been successful in creating a balance between price and performance. The brand is known to focus on quality, user interface, specification and quality. 

Realme has a clear focus on demographics, as well. Focusing on the younger generation, the company has successfully deciphered the needs of the millennials and designed their products accordingly. The recent addition of televisions in the Realme portfolio has given the company a real shot in the arm. Realme Smart TV SLED 4K and Realme Smart TV have been launched in some of the biggest markets globally. The latest narzo range in smartphones has gained popularity as well. The narzo range, so far includes, Realme narzo 20, Realme narzo 20 Pro, Realme narzo 20a, and Realme narzo 10. Some of the cutting edge smartphones worth noting include Realme C15 Qualcomm Edition, Realme 7, Realme 7 Pro, Realme 7i, Realme C11, Realme C3, Realme C2, Realme X3, Realme X, Realme X2 Pro, Realme 6i, Realme X3 Superzoom, Realme Pro, and Realme 5 Pro.

In Asia, the Chinese smartphone maker has managed to garner a loyal customer base in Malaysia. After launching its Realme X7 pro in Thailand, the smartphone is all set to capture the Malaysian market after its debut on January 26, 2021. Some of the most popular Realme products in Malaysia include the Realme 7 Pro, Realme 7i, Realme 7 5G and Realme Watch S Pro. The website showcases the list of products readily available for purchase in the local market. Customers can also purchase ther favourite device online. Realme Malaysia accepts online payments via Lazada Wallet, MasterCard, VISA,  Maybank, CIMB, Hong Leong, AmBank, 7Eleven, 99 SpeedMart, and Touch’n GO. The delivery services are carried on in collaboration with Lazada collection point, LEL Express, Ninja Van, POS Laju, Sky Net and J&T Express. Any gadget purchased on the website comes with a 15 days return and one-year manufacturer warranty. For any queries or complaints, Realme Malaysia can be contacted on the dedicated customer assistance helpline. For repair or replacement, you can approach the nearest Realme service center.