Head Office
Rackspace
1 Fanatical Place
City of Windcrest
San Antonio, TX 78218
Customer Service
Phone: 1-800-961-4454 (US support)
Phone: 0800-988-0300 (UK support)
Phone: +1-210-581-0407 (intl support)
Email: rackspacepartners@rackspace.com (partner queries)
Other Contacts
Phone: 0-800-666-3175 (Argentina)
Phone: 1800 421-267 (Australia)
Phone: 0-800-761-1633 (Brazil)
Phone: +86 10-59045076 (China)
Phone: 0800 7238750 (Germany)
Phone: +852 3752-6464 (Hong Kong)
Phone: 000800-100-8797 (India)
Phone: 01-800-099-0216 (Mexico)
Phone: 1800-816093 (Malaysia)
Phone: 0800 312628 (Switzerland)
Phone: +65 6494-8849 (Singapore)
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About Rackspace
Rackspace is an American web hosting company founded by Richard Yoo and four others in 1998. Headquartered at San Antonio, Texas, the managed cloud hosting company is owned by Apollo Global Management, with offices in the US, UK, Germany, Singapore, Mexico and Hong Kong. Rackspace has been recognised as the #1 hosting provider for the Internet Retailer Top 1,000 ecommerce websites, besides being #1 in hosting Magento Enterprise Edition and Microsoft SharePoint deployments. There are more than 3,000 dedicated hosting engineers managing it’s Linux, Windows and VMware servers.
There are more than 300,000 customers in over 120 countries using Rackspace’s products and services. For an overview on the services, you have managed hosting, managed services and managed infrastructure. Under managed infrastructure, you can opt for a single dedicated server that allows you to customise storage, networking and databases or go with a shared server through virtualization. In addition to the aforesaid, you have public and private cloud servers. And you have Rackspace Colocation services to use state of the art data centers and reduce your spending on operating an infrastructure. Besides dedicated servers, Rackspace supports Alibaba Cloud, Amazon Web Services, Google Cloud Platform, Microsoft, OpenStack, Oracle, SAP, and VMware. There are also solutions designed by industries like automotive, education, energy, digital agencies, financial services, government, healthcare, media, marketing and retail. If you need help with choosing a product, migration or others, you can speak to a Rackspace support staff for assistance.
The 100% Network Uptime Guarantee and infrastructure guarantees persuade customers to stick with Rackspace over others. The company guarantees that the data center will be available round the clock, excluding emergency or scheduled maintenance. If you are just starting with Rackspace, explore the Resource or Support section for articles dealing with a number of topics. The Knowledge Center section has troubleshooting resources on private cloud, cloud servers, network, storage, infrastructure or databases. You can sign up for a Rackspace cloud server account or Rackspace email on the website. Payment for products can be made using major credit cards. You can login to your account any time to manage the services you have subscribed to. You can also reach the support through chat or ticket system to manage or cancel your account. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the Rackspace support.
