Head Office
1a, Severnoe Chertanovo mkr,
Moscow, 117648, Russia
Phone: +7 (495) 783-59-59
Customer Service
Email: clientsupport@qiwi.ru
Email: ns@qiwi.com (agent support)
Email: job@qiwi.com (job queries)
Phone: 8–800–333–00–59
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About QIWI Wallet
QIWI Wallet is a digital wallet service operated by Moscow-based payment service provider QIWI. The service is used by individuals and service providers across Russia to send and receive money. There are more than 20 million virtual wallets, in addition to over 152,000 kiosks and terminals. Each month close to 51 million reportedly use the network. QIWI customers can use the stored value and other electronic payment methods to order and pay for goods and services. For those using the wallet on the desktop, simply select QIWI from the list of payment methods, enter the mobile or QIWI account number and input the password and passcode before confirmation. The same process applies when using the QIWI app for Android or iOS. In 2017, QIWI launched SOVEST, a pay-by-installment card project. SOVEST boasts a large number of partners, covering over 50,000 locations.
Based on Visa Prepaid Account, the e-wallet can be used to make purchases at retail outlets that accept Visa. The QIWI wallet can be loaded by different source and methods. It can include bank cards, online banking, ATMs and cash. Through the QIWI Visa Virtual, QIWI Visa Plastic and MasterCard MoneySend users can perform a range of functions, including push payments, digital subscriptions and purchases, and making payment of utility and telephone bills. Users can swiftly transfer money between wallets, and even use money transfer systems like Anelik, Western Union and Unistream. Thanks to NFC technology, the wallet can be used to pay bills at shops and cafes. Small businesses use the wallet to get payments via p2p for goods and services.
You only need a phone number to register. Processing currencies include EUR, RUB and USD. Wallet deposits generally are not charged, but in any case you can know details on same and the fee structure on the website. Money deposited into wallets are transferred instantly. There might be a restriction on maximum transaction value. In 2017, QIWI claims there were transactions in value of 1.3bn RUB. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the QIWI Wallet support.
