Head Office
Privalia Venta Directa S.L.
Calle Llull, 113-119
Barcelona, 08005
Spain
Customer Service
Phone: +34 933 001 140 (general)
Phone: +34 935 531 805 (corporate)
Email: atencionalcliente@privalia.com
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About Privalia
Privalia is a Spanish e-commerce company founded by Lucas Carne and Jose Manuel Villanueva in the year 2006. Headquartered in Barcelona, the fashion retailer employs more than 900 associates and also has operations in Italy, Brazil and Mexico. The platform today boasts of more than 28 million customers.
On the Privalia website, you can shop by keyword, category or brand. Mainly dealing with apparel and fashion accessories, some of the specific product categories you will find include men and women’s t-shirts, jeans, trousers, shirts, shoes, sportswear, swimsuits, cosmetics, fashion accessories, perfumes, and health products, to name a few. In addition to apparel and accessories, visitors will also find home decor items, home appliances, furniture, and electronics.
If you are looking for a specific brand, Privalia makes it easy to filter products by your favorite brand. Purchases on the website can be made using Visa, MasterCard, Discover and American Express cards. PayPal as well is accepted. You will need to sign in to your account to manage orders, see status of delivery or request for return or cancellation. For more information or queries on payment, refund, cancellation, delivery, or others reach the Privalia customer service.
Worst customer service ever. I’ve been trying to make contact for 4 days now. Referred to make WhatsApp contact and my message hasn’t even been read. I’ve been told that my order has been delivered, yet I have not received it. Shipping invoice shows it to be delivered to another person in another part of the country. I’ve made various inquiries, and have yet to receive response. Not a very good 1st experience shopping with Privalia.