Find below the customer service details of PostNord. Besides contact details, the page also offers a brief overview of the postal company.
Head Office
PostNord AB
Terminalvagen 24,
171 73 Solna, Sweden
Phone: +46 10 436 00 00
Support
Phone: +46 771 33 33 10 (Sweden)
Phone: +45 70 70 70 30 (Denmark)
Phone: +47 23 25 85 00 (Norway)
Phone: +359 10 572 8080 (Finland)
Email: [email protected] (Sweden)
Email: [email protected] (Denmark)
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About PostNord
People in Nordic countries trust PostNord for all their postal and package delivery services. Founded with the merger of Post Danmark A/S and Posten AB in 2009, the state-owned company operates separate divisions that go by the name PostNord Denmark, PostNord Norway, PostNord Stralfors and PostNord Sweden. According to data available on the website, in the year 2020 PostNord delivered a staggering 2.6 billion letters and shipments, and 198 million parcels. Owned jointly by the Danish and Swedish state governments, PostNord posted net sales of 38.7 SEK billion in 2020. Headquartered at Solna, Sweden, the company employs more than 28,000 to manage the mail, package delivery and logistics services. The company’s vision is to be the “favorite carrier of the Nordics”.
PostNord has a vast network of hubs and distribution points across the Nordic regions. Currently, there are more than 8,000 distribution points and partner outlets spread across Sweden, Denmark, Norway and Finland. Besides postal delivery, the company also offers e-commerce logistics and parcel distribution for businesses. The mail and logistics leader is constantly striving to improve its quality through better infrastructure and technology. For corporates and businesses, PostNord also offers warehousing, mail handling, direct marketing, digital advertising and business communication.
Individuals who wish to send a letter or parcel can locate nearest postal branch on the website. You can find the nearest mailbox or service center to submit or retrieve packages by simply inputting your area code or address. If you are a digitally savvy person, why not use the tools on the website (for Sweden) to book a shipment faster. You can buy postage for letters or documents and print labels directly at home. As you proceed with the booking, you will see the options to select the dimensions/weight, along with destination. You can pay online for the package and hand over same at a service point. As for rates, the tool will instantly calculate according to the parameters selected in terms of dimensions and destination. Create an account to keep track of the past orders and quickly create new orders of shipments.
For sending letters and postcards, you have standard mail, registered mail and priority mail services. The prices vary according to the service and weight. For domestic mail up to 2kg is allowed. You can choose if you would like the recipient to collect it at the outlet or have same delivered to address. Within Sweden, the Economy Mail service delivers items within four business days. Though the delivery period is long, it is cheaper than First class letter. Choose Express Mail when you want the letters sent fast and safe. These packages are delivered on the first business day after being posted. If you are sending something valuable, choose Registered Mail as consignment is handed over only after confirmation of receipt and proof of identity is provided. The best part? You can claim a compensation if the consignment is damaged or lost.
Standard and express delivery options are also available for international destinations. Choose EMS International Express for sending documents or goods abroad that are urgent. Note that on failure to receive the consignment, the item is sent back to the sender after 7 to 15 working days. There is international Registered Mail for those who wish to safely send important documents or small goods. Additionally, there is a special service designed for those who wish to send valuable items such as coins, banknotes or securities. Once a shipment has been sent, you can track same online using the reference number. Reach the customer service via phone or email to register a complaint in the event of delay, theft or loss. There is a Claims form available on the website for those who wish to make an official complaint.
For parcels, there are services separately designed for small goods and those that are heavy and bulky for Nordic region, the rest of Europe and even for locations abroad. For domestic and international locations, the standard parcel delivery service allow weight of up to 20kg. There are express parcel delivery services for faster delivery. Are you a collector of stamps? You can shop online for impressive sets of stamps on various themes. Additionally, you can also buy postograms (telegrams) and collector products. Payment for purchases can be made using all major credit cards.
