Head Office
4000 Luxottica Pl
Mason, OH, 45040
United States
Customer Service
Phone: 800-PEARLE-1
Phone: 800-937-3937
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About Pearle Vision
Pearle Vision is a leading vision care franchise in the US founded by Stanley Pearle in 1961. The brand operates as a subsidiary of Luxottica Group. Today, as one of the largest brands in the optical industry, Pearle Vision operates in more than 500 locations. Pearle Vision has been franchising since 1981. It allows licensed owners to operate multi eye care centers and helps manage the business, including claims processing, billing and payment. The website has details on the eligibility and business model for franchise owners.
Pearle Vision stores sells frames, lenses, lab services and supplies. Patients get thorough eye exams focused on preventative and corrective care. You can locate a Pearle Vision eye care center or schedule an appointment on the website. You can search by zip code, city or state. You can also purchase lenses and frames with a wide range of options. You can filter from brands such as Ray Ban, Oakley, Vogue, Coach, DKNY, Versace and Burberry. You also have lens options such as single vision lenses, multifocal lenses, progressive lenses and contact lenses.
Shoppers enjoy 30 day return policy. The product will be repaired or exchanged at no cost for up to 30 days. If you are the holder of an insurance, note that Pearle Vision accepts major vision insurance plans that include Aetna, Anthem Blue Cross Blue Shield of North Carolina, Anthem Vision and Blue Cross Blue Shield of Florida, among others. For more information or queries on payment, refund, cancellation, or others, reach the Pearle Vision customer service.
I ordered sunglasses on 2/28 and here it is 4/20 and no glasses yet. One excuse after another, even hung up by their customer service. NEVER have I had such a terrible experience with a company or their “customer service” or lack of! I was told 10-14 days and I am now at 51 days!!!
I have purchased at least 6 pairs of eye glasses from pearle vision. The uv protection it has since peeled of the lens, the glasses are about 2 years old, these are sunglasses and are now useless as I cannot see out of them. Went back to the store that I purchased them they said there’s nothing they can do. I paid a lot of money.
Based out of the eye examination Dr told I need reading glasses and I was ok with it. The person who was trying to finalize the purchase she said about anti-glare thing which 95% add to the glass. I asked her if it doesn’t help then will they remove it and refund the money back? She said yes, so I went ahead with the purchase. I had a doubt something is not right, $120 to add anti-glare on it. I went ahead and made the payment.
After getting the glasses, due to anti-glare I started getting headaches. So, I went to the store on 3/5 and described the issue to the manager and told them to remove the anti-glare as it was causing issues. Manager tried to confuse me saying it is not caused due to the anti-glare. I explained him clearly I have one more pair of glasses which doesn’t have anti-glare on it and doesn’t give me headache. He say I don’t see any record of the other glass.
I told him it was not purchased here. Still won’t listen. Finally, I told him get the anti-glare out and return the money back. He said he can’t return the money back. Two folks from the store told money will be returned but this guy won’t help. I told him can I talk to the owner to sort this issue out. He said, I can’t, everything stops at him very rudely and in between he started talking to other customers. Very frustrating experience.
Store location: Pearle Vision 8251 Flying Cloud Drive Eden Prairie Minnesota.
Purchased glasses on 2/13/23 at 2:30PM for the amount of $497.75 at Pearle Vision. I called on 2/14/23 at 10:00AM spoke with Megan and told her to cancel the glasses order. I received a call on 2/14/23 at 6:30PM and was informed that all sales are final. No refunds. At the time of purchase my salesperson NEVER informed me of this policy, and the business establishment has NO signage of policy regarding cancellations. I was informed by Susan that this policy of sales is final was in print on the receipt. My receipt was printed on an 8×11 sheet, and the policy comment was on the bottom of the SMALL print. This receipt was handed to me upon leaving the business. I told Susan to inform all staff of this policy before customer’s purchase. Very POOR customer service.
Hello, I purchased 2 pairs of glasses totaling $1,150 from the Robinson Twp. PA. Pearl Vision. Within a month the right lens of the reading glasses had scratched, so I contacted the store. I explained I added the scratch resistance option for $160 and wanted them to confirm that it was added when they fix the scratch. Without knowing who I was the manager said it was not the scratch resistance because they can scratch even with it. I Let the manage know I understood but wanted them to verify that it was applied because that was an option I called in after I purchased so maybe that was missed when they were made. The bottom line was because the glasses scratched quickly, and given I had called in the option after, I wanted the scratch resistance verified. After explaining 3 times she hung up on me. I called corporate and was told to fill out a complaint form. The supervisor said I could not contact anyone directly that could help and the complaint form was the only way. Terrible support
I may have been quoted wrong for the PG Poly Pearle THIN Transitions. I was told it would cost $160. According to the receipt, I get a $160 discount. I would like a partial or full refund.