PBS television: Your guide to contact for assistance

Head Office
Public Broadcasting Service
2100 Crystal Drive
Arlington, Virginia 22202-3785

Customer Service
Phone: 1-800-531-4727 (PBS Shop)
Phone: 703-739-5051 (PBS Foundation)
Email: audienceservices@pbs.org (feedback)
Email: pbsfoundation@pbs.org (PBS Foundation)
Web: Submit Ticket
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About Public Broadcasting Service (PBS)
PBS is an American public broadcasting television network founded in 1969. PBS, which is short for Public Broadcasting Service, is a non-profit service with 330 member TV stations. The stations are spread across all 50 states and include noncommercial and educational licensees. Founded by Hartford N Gunn Jr, the channel has its headquarters at Arlington, Virginia. The membership organisation’s vision is to offer programming of the “highest quality, using media to educate, inspire, entertain and express a diversity of perspectives”.

PBS’ programming has a wide reach across US, with more than 230 million people having access to the channel. The network claims that over 120 million people watch their local PBS stations each month. PBS’ programming of art, literature, history, culture and science also reaches 33 million people on web, Android and iOS platforms. Original content for digital platforms are produced by PBS Digital Studios. The channel’s programming is also extremely popular among kids. PBS Kids averages 11mn monthly users.

To locate a PBS members station, you can browse the official website here and click on Station Finder. Know what is being played on your local station under the Schedule section. The schedule has details of titles, along with date and time. For details on the ongoing or upcoming shows, you can browse the Shows section. You can get a preview of the show, read an overview, see the number of episodes and add to watchlist. If you prefer to watch online, you can stream on web or download the official PBS smartphone app.

To list some of the popular PBS programs, you have Masterpiece, Frontline, Great Performances, American Masters, PBS NewsHour, American Experience, Arthur, Sesame Street, Nova, POV, Downtown Abbey, Cyberchase, Sherlock, Wild Kratts, Curious George, WordGirl, Between the Lions, Caillou, Washington Week, Poldark, to name a few. Regular PBS viewers can explore the PBS Passport to enjoy extended access to a digital, on-demand library of more than 1,500 episodes of PBS favorites. Local stations give the member benefit to supporters and contributors of the network.

If you are an educator, the PBS LearningMedia is your ultimate destination for access to thousands of high quality classroom-ready digital resources. The PBS LearningMedia’s basic service offers educators and students access to more than 100,000 digital resources designed for pre-K through 12th grade. There are already more than 1.6 million teachers registered on the platform. There is free as well as paid media-on-demand service. Registered users can browse by standards, grade level and subject areas (Science, Social, Mathematics, Engineering, Health, Preschool, Arts, English Language and Technology).

For Internet shoppers, PBS has an active ecommerce platform that sells a range of products. You can purchase DVDs of popular seasons. Shop for DVDs by shows, or genres such as drama, history, science, nature, and travel. The eshop frontpage lists the new releases and best sellers to help shoppers make quick purchases. Also shop for music, calendars, stationery, apparel, toys, and games. Note that kids merchandise and DVDS are sold separately on PBS Kids website.

Purchases on PBS shop can be done using Visa, MasterCard, Discover, American Express and PayPal. During checkout, you can opt for standard, two day or overnight delivery. Standard delivery takes 3-7 business days. The costs vary according to shipping option selected. Customers can view and manage orders by signing into their account. Not happy with purchase? PBS offers full refund on all media products within 6 months of delivery. Non-media products have a return policy of 30 days. The terms and conditions are published under the Returns section. For complaints or queries on local stations, membership, cancellation, online shopping, career, or others, reach the PBS support.