Contact of customer service (phone, email)

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Contact Omio: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the travel company.

Head Office
GoEuro Corp
Schönhauser Allee 180
10119 Berlin, Germany
Email: [email protected] (corporate)

Customer Service
Phone: +49 30 25555 3900 (Germany)
Phone: +44 808 178 1504 (flights)

Other Regions
Phone: +33 970 7333 70 (France)
Phone: +39 06 9480 4274 (Italy)
Phone: +34 911 82 9991 (Spain)
Phone: +31 85 888 8866 (Netherlands)
Phone: +44 190 491 7522 (UK)
Phone: +1 917 924 3330 (US)

About Omio
Omio is an online travel booking company launched in the year 2013. Founded originally as GoEuro, Omio operates in 15 countries and boasts of 27 million users on its website each month. The platform enables booking of flights, bus, trains and hotels. It partners with 800 brands to connect travellers with more than 100,000+ destinations across Europe. Backed by a group of leading investors, the travel search engine manages all operations from its headquarters at Berlin, Germany.

Booking of flights and trains can be made on the website or through the Omio smartphone app for Android and iOS. Simply input your departure and arrival destinations and travel dates for best results. You can compare the options and pay for the booking. Tickets can be printed or downloaded on mobile.

Some of the top brands Omio partners with include Deutsche Bahn, Eurostar, Gatwick Express, Alsa, Ouibus, British Airways, Eurolines, FlixBus, Isilines, KLM, Air France, Renfe, Italo, SJ, EasyJet and SNCB. Popular routes for train and bus include the cities Paris, Vienna, Rome, Munich, Brussels, Budapest, Madrid, London, Amsterdam, Barcelona and Prague.

Omio’s website is available in English, French, Spanish, Turkish, Russian, Chinese, Dutch, Czech, and Italian. When booking a flight, bus or train, travellers can filter options by brand, schedule and other parameters. Tickets can be booked using Visa, MasterCard, Discover and American Express cards. At times you will be redirected to the website of a third-party provider where the booking will be confirmed. You can sign into your account to view or manage reservations. You can also retrieve past booking on the website through the booking number and email address.

Note that the cancellation policies vary according to the mode of transportation and fare type. You will only be able to cancel a refundable fare type ticket. You can cancel a ticket via the Cancellations page on your dashboard. When cancelling, you can see the breakdown of the refund amount along with cancellation fees. Do browse the Help section for a list of frequently asked questions. For complaints or queries on payment, cancellation, refund, or others, reach the Omio support.

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