Contact Pinduoduo: Find below customer service details of Pinduoduo, China, including phone and email. Besides contact details, the page also offers a brief overview of the ecommerce company.

Head Office
Pinduoduo Inc
28/F, No. 533 Loushanguan Road,
Changning District, Shanghai 200051
People’s Republic of China

Customer Service
Phone: 021-53395288
Phone: 021-53395088
Email: nil
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About Pinduoduo
Pinduoduo is a Chinese ecommerce platform where users can participate in group buying deals. Established in the year 2015, Pinduoduo not only offers incredibly low-priced items to shop but also gives attractive referral discounts. The service is often used through WeChat. Buyers can explore a wide range of categories on the catalog. The product pages can be shared on popular social network platforms where you can invite friends and family to shop. You make a percentage every time your referral brings a sale. The platform today claims to have attracted over 418 million active buyers and over 3.6 million merchants. Listed on the NASDAQ stock exchange, Pinduoduo boasts of annual turnover exceeding 709bn Yuan.

The value-for-money merchandises on the platform are supplied and shipped directly from merchants. Delivery is fulfilled by third party logistics service providers. While buyers can make purchase directly on the website and smartphone app, buyers are also the presented the opportunity to leverage social networks, such as Weixin and QQ. The different categories to shop from include apparel, shoes, bags, mother and childcare products, food and beverage, fresh produce, electronic appliances, furniture and household goods, cosmetics, among others.

Pinduoduo charges a small fee for transaction services to merchants. The transaction services fee is determined based on the value of merchandise being sold by the merchants. To register as a merchant, speak to Pinduoduo support or submit the form on the website. Pinduoduo is in an expansion mode, adding not only established brands but also micro, small and medium enterprises.

If you are a buyer, purchases on the ecommerce platform and smartphone app can be made using major credit/debit cards and net banking. Buyers enjoy a 15 day return policy. There might be a number restrictions on perishable items. Do browse the Help section for more clarity. For complaints or queries on payment, cancellation, refund, career, or others, reach the Pinduoduo support.

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Shopping,

Last Update: August 29, 2019