Head Office
Buildings 1 & 2 Trident Place,
Hatfield Business Park, Mosquito Way,
Hatfield, AL10 9UL, UK
Phone: +44 0 1707 227 800 (corporate)
Customer Service
Phone: 0345 656 1234
Email: ocado@ocado.com
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Aboutย Ocado
Ocado is a UK-based online grocery brand established in 2000. Founded by Jonathan Faiman, Jason Gissing and Tim Steiner, Ocado had revenue of ยฃ1,271mn in 2016 and is headquartered in Hatfield, Hertfordshire. One of the leading online retailers in Britain, Ocado has three distribution centers and boasts of close to 600,000 active shippers. Ocado has over 700 of its own label products. It even operates a dedicated pet store called Fetch
Customers can shop on Ocado by brand or category. Items you can shop include fruits, vegetables, meat/poultry, dairy, sauces, ready meals, rice, pasta, bakery items, frozen food, snacks and beverages. You also can shop for toiletries, laundry items, homewares, bedroom accessories, among others. There is an Offers section for some hot bargains. And if you need ideas for cooking, then the Recipes tab on the homepage is a place for you to explore some mouthwatering cuisines.
Purchases on Ocado can be made using Visa, MasterCard, American Express, PayPal or Ocado gift cards. Delivery charges depend on the day and time of your slot. You can also opt for Same Day delivery option. Smart Pass holders enjoy free delivery, exclusive discounts and access to special events. You can cancel an order on the website, app or by calling the customer service. Ocado also allows customers to return non-perishable products in its original condition for a full refund.ย For more information or queries on payment, refund, cancellation, delivery, or others, reach the Ocado customer service.
