Head Office
Notonthehighstreet Enterprises Ltd
NOTHS House, 63 Kew Road,
Richmond, Surrey, TW9 2NQ
Customer Service
Phone:0203 318 5115
Email: appfeedback@notonthehighstreet.com (feedback on app)
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About Not On The High Street
Not On The High Street is a leading curated online mar
ketplace in the UK, founded by entrepreneurs Holly Tucker and Sophie Cornish in 2006. The shopping destination for gifts, souvenirs and decorative items partners with more than 5,000 creative businesses across the country. Headquartered at Richmond, London, and employing more than 200, the brand’s website NotOnTheHighStreet.com reaches to 3 million customers. Besides shopping, the website offers a vast number of resources for gift ideas and inspiration. From home decor, lighting, to lifestyle products, you will find inspiration to make the occasion special.
Shopping on Not On The High Street can be made through keyword or by exploring the categories. While the homepage features some of the latest and trending items, the website’s main menu gives you ample options to shop. Be it birthday, wedding, Christmas or other special event, you will find an item matching the occasion. Under the Gifts section, you can filter items by those for friends, parents, children or individuals. You have both personalised and non-personalised products, with option for gift wrapping. Gift types you can find include wallets, key chains, clothing, diaries, stationery, prints, wall art, gardening products, to name a few. You can even filter the products by price, discount or delivery zones like US, Scotland, Ireland or Rest of Europe.
Other products you can shop for include bridal fashion and accessories, decorative accessories, lighting, furniture, paintings, canvases, photography, baby apparel, chocolates, condiments, foodie gifts, pet products, cosmetics, to name a few. All the details related to product, colors and sizes are available on the product pages. Explore the Sale section if you are looking for hot bargains and discounts. If you are not sure of what you need to buy, the best thing to do would probably buy a gift card. The gift vouchers can be loaded for a value of your choice. The egift card can be sent via email and be used during checkout.
Purchases on NotOnTheHighStreet.com can be done using Visa, MasterCard, Discover and American Express cards. Shipping options include standard, express and next day delivery. The standard delivery takes 6 days. Most times, the standard delivery is offered for free. Delivery times for other locations across Europe, Asia and around the globe depends on the region. The delivery cost is seen on the checkout page. If you are not happy with purchase, you can return same within 28 days for exchange or refund. Refunds are processed within 14 days of receiving your item. Perishable items and certain personal items cannot be cancelled or returned. You can read the return policies in the FAQ section.
Are you a business owner? You can now showcase your items on Not On The High Street and reach out to over 39 million unique visitors that shop each year. You can register to list your products on the marketplace. The company states it is constantly looking for original ideas, and stylish and unique products that are eye-catchy and show skilled craftsmanship. For more information or queries on payment, refund, cancellation, delivery, career/jobs, or others, reach the NotOnTheHighStreet support.
