Contact of Norwegian (airline) customer service

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Contact Norwegian (airline): Find below customer service details of Norwegian, including phone and email. Besides contact details, the page also offers information on the airline’s products and services. Reach the Norwegian customer service below for queries, complaints or feedback.

Norwegian Head Office
Norwegian Air Shuttle ASA
Oksenoyveien 10A, PO Box 115,
1330 Fornebu, Norway

Norwegian Customer Service
Phone: 815 21 815 (Norway)

International Support
Denmark: +45 70 80 78 80
Finland: +358 (0)9 231 01 600
Germany: +49 (0) 32 22 10 93 498
Spain: +34 902 848 080
Sweden: +46 (0)770 45 77 00
Thailand: +66 (0)6000 35 180
UK: +44 (0)330 828 0854
USA: 1-800-357-4159
Others: +47 2149 00 15

About Norwegian Air Shuttle
norwegian-logoNorwegian is a European budget airline that was founded in the year 2003. The second largest in Scandinavia, Norwegian operates flights to more than 130 destinations in Europe, North Africa, Middle East and the US. Dubbed as the third largest low-cost carrier in Europe, Norwegian boasts of a fleet of some 100 modern aircraft. In 2014, the airline served nearly 24 million passengers, thanks to the economical fares. For three years in a row, the airline won Skytrax’s ‘Best Low-Cost Airline in Europe’ award. Norwegian has won five Skytrax awards since 2012. The airline’s operating bases include Alicante, Bangkok, Barcelona, Copenhagen, Helsinki, London, Madrid, New York-JFK, Oslo and Stockholm.

Ready to fly Norwegian? Tickets can be booked on the website using Amex, Visa, and MasterCard credit cards. After booking, you can login online to make changes to your itinerary or add extra baggage. You can further avoid the ques by doing web check-in. If you are yet to decide on a place to stay, then Norwegian can even help you book a hotel or rent a car at your convenience.

The destinations to where Norwegian operates its flights include Aalborg, Alesund, Algarve-Faro, Alicante, Alta, Amsterdam, Athens, Baltimore/Washington, Barcelona, Belgrade, Berlin, Birmingham, Boston, Budapest, Cologne Bonn, Copenhagen, Cyprus-Larnaca, Dalaman, Dubai, Dublin, Edinburgh, Florida, Geneva, Helsinki, Ibiza, Istanbul, Lanzarote, Las Vegas, Lisbon, London, Los Angeles, Madrid, Manchester, Milan, Munich, New York, Nice, Oakland, Oslo, Paris, Prague, Puerto Rico, Rome, Sicily, Venice, Vienna, Warsaw, and more.

Talking of the airline’s baggage restrictions, Norwegian allows fliers to carry one carry on bag with max 10kg weight. As for check-in baggage, fliers can carry up to 20kg. LowFare+, Flex and Premium passengers enjoy different baggage limits. Excess baggage can be booked on the website or at the airport counter.

Looking to fly in class? Premium cabin passengers enjoy lounge access, comfortable seats, excess baggage and wide choice of meals. Did we mention the inflight entertainment? Most Norwegian flights offer Live TV and good collection of movies and TV shows. There is also free WiFi. You can use the same to enjoy Video On Demand service on laptop, tablet or phone. The best part? You can even order and purchase snacks and drinks directly from your touch screen.

If you are a frequent flier, register for Norwegian Reward through which members can earn and redeem points. Points can also be earned every time you book a hotel or rent a car. The points can be used for booking new flight, extra luggage and seat reservations. For more information or queries on payment, refund, cancellation, group booking, lost baggage or others, speak to a Norwegian customer service representative.

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  1. good afternoon, I have a flight scheduled for 20.03.2020 with my family: my husband and four children.Book OZVEZ9, but we can’t get from Russia (Saint Petersburg)to Helsinki and make our flight .How can I cancel my reservation without loss due to the current situation?Thanks.Sincerely, Alexandra Slobo

  2. On 21st September I took my flight D8404 from Helsinki (Finland) to Nice (France) with my 8 months old baby son. When I arrived at the “Oversized language till” at Helsinki International Airport, I asked a member of staff for a special sticker, after getting it I was requested to live the stroller as oversized luggage.
    After arriving at the Nice International Airport I discovered that there were missing two important parts of the stroller: The Rain Cover and the most important part – The Bumper Bar.
    I immediately informed the “Luggage Service” staff at the Nice International Airport, and I was advised to claim both lost parts directly to Norwegian Airlines.
    Taking into account that the stroller is almost new and its usage (without lost parts) has been making the item uncomfortable, I tried to claim both lost stroller’s parts back or damage compensation. Unfortunately, my claim was ignored by the company.
    I would recommend to AVOID this unreliable air company!

  3. Debbie Bryant Reply

    I am so furious right now with this airlines. My daughter purchased a ticket to find out it didnt include baggage. I tried to pay for her baggage online and when completing the transaction, it said that the transaction expired ( the offer to pay online had expired due to now the flight was within a 6 hour window frame of purchasing a ticket). My daughter is stuck in Madrid with no money and no person there that she knows as it was she was coming home from Algeria on a medical emergency. I called customer service and held for 20 minutes till a represenative came on, he told me that he could not do anything and he put me on hold for another hour and thirty minutes and never came back. The lady at the counter would not allow me to pay now double for her baggage and she is stranded in Madrid when she is needing to get back to the states to have a gallbladder removed. She has NO money and no way home. What airlines does that.


    To whom it may concerns
    I’m very unhappy with what has been done about my flight from Stockholm A. for Roma Fiumicino, booked on Nov. 23-2018; Booking Reference OKTW3R.
    With an Email of Jan 25 2019, someone moved me from the flight D81001-13 May 2019, leaving at 12,45 Stockholm-Arlanda, for Rome-Fiumicino, to the flight DY4355-13 May 2019, leaving at 07,25 Stockholm A. for Rome-Fiumicino, when I’ll be there from New York at 11,35, with the flight DY7006, (4 hours and 10’ after the flight for Rome leaved Stockholm!!?) In addition, at the beginning the Email, says something very funny: ”Unfortunately, due to this change there is not enough time between your flights”???
    In the evening of Jan 26 19, I did call Norwegian at 1800-35746594 asking if there was any logical explanation, for such … upside down-nonsense, without any satisfaction.
    So, would you please, take care about such upside-down nonsense, in a reasonable way?
    Thanks you very much, best regards.
    Stefano Stefanelli

  5. Jason Gauthier Reply

    Your website has some serious issues when it comes to reserving a flight in Argentina.
    The main issue is that when I get to payment section, I enter my card number and then pops up the following message: “ARS payments can only be made with cards issued in Argentina. Select a different currency or payment card.” The problem is that there is no option to select a different currency. Thus for now I am unable to book on your website.

  6. Betsy Dipaola Reply

    I was on a cancelled flight on sept 20,2018.. I want compensation for my missed flights in nyc. I was flying Oslo to nyc. I have two jet blue flights from nyc to rochester ny.. please look into this.

  7. Tony McMillan Reply

    I am writing in regards to a cancellation of flights booking reference OQ866N On the 25th of Aug 2018 due to my partner having a stroke a week before travelling. on numerous times with the contact centre but keep receiving the same automated response. can some one please respond. Very disappointing as the other airlines refunded within a week of cancellation.
    Regards Tony

  8. Yvonne Vale Reply

    My daughter recently purchased an economy fare ticket to the US in October and i wanted to know if it is possible for me to pay the difference for an upgrade.

  9. Ralph Camacho Reply

    Will Norwegian Airlines be offering nonstop flights between Barcelona, Spain and Oakland, California in the month of May, 2019? If so, when will they be posted so we can make a reservation. We noticed that the prices are increasing; and, if you do not offer a nonstop flight from BCN to OAK, we will book into another City.

    Thank you for your help.


  10. hi,
    I would like to buy an extra luggage and your website doesn’t work, even for another upgrade, my flight is in a few hours and i really need do add an extra luggage. it’s not possible for me too call and it seems hard to contact you.

    Kind regards

  11. Penny Hirsch Peckham Reply

    It is very difficult to contact you at Boston Logan airport but our flight to London Gatwick was cancelled (Friday 10 August) leaving us stranded in Boston. Having been told eventually that we would not be put on a flight until Monday we rebooked on Aer Lingus today (Saturday). Now I see Norwegian has rebooked us on Sunday 12th flight to Gatwick but I can’t cancelled it as I booked the original flight through Expedia. I contacted them but also need to make sure Norwegian cancelled our return flight so we can claim a refund. Please make sure that this message is passed on. Booking was for Penelope Hirsch and Andrew Peckham.

  12. Last evening our flight from Aaalborg to London was cancelled and we were diverted to Copenhagen Airport. It was well past 00.30 we were processed by Menzies on behalf of Norwegian Airlines. We were allocated 115 Kr voucher to spend at 7 eleven at Terminal 2. I was appalled to see a man without any protective equipment was preparing food on an open counter and handling processed chicken meat with bare hands. When I spoke to him he was very rude and the manager came over but he continued as before. Obviously, we could not buy the sandwiches so we had to settle for a banana and drink.

    My question is are these people trained in food safety and hygiene? Why there is no supervision?

    You provide business to this outfit why are you allowing them to put your reputation at risk?

  13. Carl Billings Reply

    I’m writing in regards about my rewards. Can please transfer my points from my old account 61654671 (45 cash rewards ) to my new account 89113579. I was advised by Bohdan at chat service that this was possible. I tried numerous of times to update my information but I was unsuccessful. That is the reason why I created a new profile.
    Regards Carl