Find below the customer service details of Nordstrom Rack. Besides contact details, the page also offers a brief overview of the discount store.
Head Office
1700 7th Ave.
Ste. 1500, Seattle WA 98101
United States
Customer Service
Phone: 1-888-966-6283 (general)
Phone: 1-800-446-4500 (Nordstrom Rewards)
Phone: 1-800-964-1800 (Nordstrom Card)
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About Nordstrom Rack
Nordstrom Rack is the favorite discount store for many Americans. For bargain shoppers who love branded apparel and accessories at a cheap deal, Nordstrom Rack is a paradise. Since 1973, Nordstrom Rack has been providing customers with great discounts on amazing styles. It is a subsidiary of the luxury department store chain Nordstrom.
You can find all branded items at 70% at all times. However, during the Rack clearance sale, you can get the same items for 80-90% off. Yes, this is what a steal deal looks like. Nordstrom Rack had a humble beginning with its first store in Seattle in the basement of a Nordstrom store. It marked its global expansion with its store in Canada in 2018.
You will not believe the collection of Nordstrom Rack until you visit the website. Women can shop for dresses, rompers, jumpsuits, skirts, jeans and denim, and swimwear. Men should not be disheartened, as Nordstrom Rack has an equally vast collection for men. From shirts, polo t-shirts, shorts, to blazers and suits, you will find everything here. One can also shop for activewear, swimwear, sweaters, and socks for both men and women.
There is also a great collection of activewear and shoes. You can get hiking shoes, trail shoes, and active gear and equipment. Accessories include handbags, luggage bags, jewelry, watches, and other travel accessories. Popular brands available on Nordstrom Rack include Calvin Klein, Democracy Jeans, Free People, Lush, Pleione, Bobeau, Splendid, Vince Camuto, Lucky, True Religion, Daniel Rainn, and more.
Customers can join the Nordy club and be a member of the rewards program. It is free to join. You will get access to newly launched items, invites to exclusive events, reward points, and Nordstrom Notes on every purchase. For every $1, you will get one point. You can spend these points on any products when you purchase from Nordstrom Rack. There are also an influencer and an ambassador program which you can update after reaching certain milestones. You can also spend your Nordstrom Notes on any online purchase from Nordstrom Rack, Nordstrom, Nordstrom Trunk Club, or any offline store.
You can also become a Nordstrom credit card member. The benefits include extra points, round the clock customer service, early access to anniversary sales, and several other card-only benefits. Shipping for orders above $89 is free on all products. However, there is a standard shipping rate of $7.95 for purchases below $89 on all items except jewelry and accessories. For jewelry and beauty products, it is $5.95. You can also get your products delivered in two or the next business day with a charge.
Nordstrom has a 45 days return policy on its products. To check if your product is eligible for a return, scan your invoice. Except for beauty products, most apparel, footwear, and accessories can be returned. If your item is eligible for a return, take it to the nearest store for the most convenient and free return. Or you can also file a return request and ship it by mail. Return the items in their original packaging. The amount will be refunded in 5-7 days. It should be mentioned here that Nordstrom Rack online provides refunds and no exchange on purchases with them.
You can also get alteration services at all Nordstrom stores. Nordstrom Racks might charge for an alteration, but many people find the alteration at the store convenient as it saves time. Nordstrom Rack does not accept Apple Pay, cash, COD, or money orders on any purchase at present. Credit cards including Nordstrom Visa, Nordstrom credit card, Visa, MasterCard, JCB, American Express, and Discover Network are accepted as major payment methods. You can also pay via PayPal, Nordstrom Notes, and Nordstrom Gift Cards.
