Niki Head Office
NIKI Luftfahrt GmbH
Office Park I, Top B03
A-1300 Wien
Niki Customer Service
International: 0049 30 3434 3333
USA: 866 266 5588
Austria: 0820 737 800
Germany: 030 3434 3434
Switzerland: 0848 737 800
France: 0826 96 73 78
Italy: 199 400 737
Email Support
Email: service-center@airberlin.com
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About NIKI Luftfahrt GmbH
Niki is an Austrian airline that began operations in the year 2003. Operating from its main hub at Vienna International Airport, the airline has a fleet of close to 25 aircraft that connects toย over 50 destinations. A subsidiary of Air Berlin, Niki was founded by ex-Grand Prix driver Niki Lauda. In 2011, the airline carried about 4.5 million passengers. Since 2012, the airline has also been a member of the oneworld airline alliance.
Niki’s vast network include Egypt, Morocco, UAE, Austria, Denmark, France, Greece, Iceland, Ireland, Italy, Portugal, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Fliers can purchase tickets directly on the website using major credit cards. Niki also allows passengers to book a hotel or rent a car on the website. Furthermore, fliers can check flight status, schedule, do web check-in and even order food without leaving the homepage. Want to make changes to your existing ticket? You dont need to visit the office, just login to make the necessary changes to your itinerary. If you dint know, you can do all this on Niki’s mobile site or app.
For check-in baggage, Niki allows 23kg for Economy passengers and upto 32kg weight for Business Class passengers. The cabin baggage may weigh up to 8kg. Multiple baggage items can be carried by paying additionalย fee at the airport counter. Looking to please your palate? You can pre-book your meal from the wide choice of foodย and drinks. The inflight entertainment is also rich in TV shows and movies. Did you know? Most flights even offer wifi for smartphones, tablets or laptops.
Looking for a good deal on your ticket? Access some of the latest offers for flight and hotel, with prices soย hard to believe. If you are a frequent flier, dont forget to register for the ‘topbonus’ loyalty program. It allows you to earn and redeem miles, in addition to a host of benefits such as priority check-in, lounge access, free baggage, among others. For more information, or queries on booking a ticket, payment, refund, group travel, cargo or lost baggage, reach the Niki customer service.
To who it might concern,
I am a very disappointed customer with Niki airline, I am having the worst experience ever with this airline. I need someone to try to help me. My luggage never got to me on my final destination. No one is answering to my emails and no one is trying to help.
How come organizations and companies like that still exist? How come no one answers their international lines?
Can someone on a corporate level try to help and answer my concerns?