Head Office
New Balance Inc
Brighton Landing
100 Guest Street
Boston, MA 02135-2088
United States
Customer Service
Email: customercare@newbalance.com
Phone: 800-595-9138 (US)
Phone: 888-832-7084 (Canada)
Phone: 0800 802 1057 (UK)
Phone: 0805 109946 (France)
Phone: 021 657 9700 (S.Africa)
Phone: +852 2112 9500 (Hong Kong)
Phone: 080-66084007 (India)
Phone: +65 6734 6618 (Singapore)
Phone: 03 9582 5582 (Australia)
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About New Balance
Elegant footwear is the key to a fabulous look, even when keeping the appearance sporty. New Balance Athletics, Inc. also known as New Balance or NB, is a sports footwear manufacturing corporation renowned for its trendy and unique footwear. The private entity was founded in 1906 by William J. Riley and was originally known as New Balance Arch Support Company. Through its operations in the US and around the world, the company records revenue of $3.8 billion in terms of revenue. Employing more than 5,000, New Balance operates from its headquarters at Boston, Massachusetts. New Balance is one of the few companies to make or assemble more than 4 million pairs of athletic footwear each year in the United States.
Besides athletic footwear, shoppers frequent NB for apparel, sportswear and sports equipment. You can locate a NB store using the store locator on the website. New Balance has stores in the US, Canada, Mexico, UK, Brazil, France, Italy, Germany, Turkey, Australia, South Africa, Israel, Hong Kong, India and Singapore. You can further order online directly and choose to pick the product at a local NB store.
Besides shopping directly on Newbalance.com, shoppers can also find NB footwear on leading ecommerce portals in their region. If shopping on the official website, you can shop by keyword or category. You can shop for men, women and children’s footwear and apparel. There are shoes designed for running, lifestyle, walking, baseball, tennis, basketball, and work. New Balance also sells boots, sandals, jackets, trousers, shirts, tshirts, and fashion accessories. There is a sizing chart published on the website to help shoppers pick the right fitting. Shoppers have the option to filter shoes by size, product features, and color. On each product page find the highlights along with details on weight and size. If you are located in the US, you can even customise a shoe by choosing the design, colors and material.
Sign up for newsletter to be notified on new product launches, upcoming sales and promotions. You can also explore the Sale section for products offering massive discounts. Purchases on the website can be made using Visa, MasterCard, Discover, American Express and PayPal. If you have a New Balance gift card, you can apply the same during checkout. For consumers in the US, NB offers standard and next day shopping. The standard shipping can take 2-7 business days. It is free on all orders over $50. After receiving the product, if you had a change of mind, you can return same within 30 days for exchange or full refund. For details on orders outside the US, visit the international sites.
Faithful customers are rewarded for shopping at New Balance. Simply join myNB rewards to earn NB points on every $1 you spend. The more you shop at any NB participating shop, online shop or the NB app, the more you earn. What you can earn depends on your level. The three levels consist of Gold, Silver and Bronze. For more information or queries on store locations, payment, cancellation, warranty, career, or others, reach the New Balance support.
I have worn New Balance 860’s for as long as I can remember (new pair every six months for easily 15 years). Unfortunately, I recently received a pair that had some sort of defect in the instep. I phoned and followed all the email instruction and received no reply. After 2 phone calls and multiple emails I was told I would receive a phone call from customer service which never happened. The lack of communication within the customer service department is either poorly orchestrated or just reflects a lack of concern/ effort by the new balance team.
I have been using 940v4 for several years and now I was sent an email to say you won’t be making these anymore . I have extreme overpronation and use a custom orthotic insoles in my shoes . I have degeneration in my neck . I wear them from morning until bedtime , which means everyday usage and walking on a treadmill . I can’t afford to change this type of shoe . I am a 70 year old women . What will be the same shoe for me when I need to buy another pair . I currently have two new pair on hand in the box . I wish your guys would not change the make of your shoes . Fresh Foam does not benefit me .
I have bought New Balance 856-928 for the last maybe 10+ years. They have the rollbar and good arch support and they used to have a cushiony interior. The last 4 or 5 pair don’t have that nice cushion. Is there a reason? I still buy them and I just bought a pair today but I really miss the cushiony insides and as expensive as they are that cushiony feel should still be there!
I have a pair of new balance shoes that literally came apart at the toe stitching in less than one month, I’ve worn black new balance for years as am a mechanic and I work on concrete floors, i usually get 6 months out of a pair, which I can live with, but less than a month?? I cannot afford 70 dollars a month for work shoes.