Head Office
Johnson & Johnson Consumer Inc.
One Johnson & Johnson Plaza
New Brunswick, New Jersey 08933
United States
Customer Service
Phone: 1-888-984-2464 (general)
Phone: 1-800-582-4048 (complaints)
Phone: 0808 2386006 (UK queries)
Email: nil
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About Neutrogena
Neutrogena is a well known skincare brand, operating as a subsidiary of Johnson & Johnson. Founded by Emmanuel Stolaroff in 1930, Neutrogena’s products are sold in more than 70 countries. When it began, Neutrogena was known under the name Natone. Neutrogena offers a wide range of skin care, hair care and makeup products. The skin care products manufactured and marketed include soaps, cleansers, scrubs, and body washes. The dermatologist recommended brand sells products that are clinically tested and proven. You can locate a store nearest to your address on the website. Additionally, you can also shop online on Neutrogena.com, Amazon and other popular ecommerce platforms.
For those who enjoy Internet shopping, Neutrogena’s website is a one stop destination for all skin care and hair care products. Categories found on the website include facial cleansers, toners, facial moisturizers, serums, masks, sunscreen, lotions, sprays, makeup removers, shampoo, conditioners, eye makeup, among others. On each product page, you will find the benefits, the ingredients and details on how to use. Shoppers can further read reviews and view pictures of the packaging.
Discount hunters can head to the offers section to know what you can get on a bargain. The section lists products that come with 10% to up to 50% discount. Additionally, sign up on the website to receive latest news, exclusive events and discounts. Payment for purchases on Neutrogena.com can be made using Visa, MasterCard, Discover, American Express and PayPal. Orders are processed and shipped on business days. The shipping options are revealed during checkout. Neutrogena currently only ships to US addresses. It ships products via UPS and Smartpost.
Standard shipping will be delivered within 7 to 10 business days. You can choose an express shipping option to receive products within 2 business days. As for returns, Neutrogena has a 30 day return policy. Shipping costs for any returns will not be reimbursed. For more information or queries on store locations, refund, payment, cancellation, or others, reach the Neutrogena support.
Please bring back Neutrogena Anti Residue shampoo. It is the classic go to for cleaning hair of built up products. It is essential and it’s all over the Web how upset the public is about the loss of this product.
Please consider returning it to the shelves.
I love your product, however the last 2x I purchased neutrogena healthy skin pressed powder light to medium 30, in the powder puff slot there is no puff. Not sure if you stopped doing this or if a manufacturing problem. When you buy a new pressed powder it is absolutely time for a new powder puff also. Really disappointed in this, just opened a new container. No puff, my old one definitely needs to be replaced, so guess i have to purchase one.
I started using Neutrogena facial gel, for dry skin. I LOVE THIS! I have some sun damage to parts of my skin.( nickel size patch of scaly tissue on my right cheek) thin skin area on the end of my nose, also. I have tried many well known facial moisturizers for my face, but nothing ever helped these areas. Your product has eliminated the scaly patch on my face, that I have had for years. I am 70 years old and never thought I would get rid of that. Also this gel seems to be helping the area on my nose. I want to thank you for this awesome product. I have since started using other Neutrogena products.
I use and love many of the Neutrogena products. But please, please, please resume including applicator sponge in the mineral powder compacts! I understand environmental issues but we users are having a terrible time finding an applicator sponge that is the same and don’t like the others. So either way – we need one. Have seen many, many online comments about this. Please reconsider. Thank you.