Head Office
Moov Inc
1660 S Amphlett Blvd,
Suite 314, San Mateo, CA 94402
United States
Customer Service
Email: support@moov.cc
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About Moov
Moov is a fitness wearable brand founded by Meng Li, Nikola Hu and Tony Yuan in 2014. The consumer electronics company is headquartered in San Mateo, California. Moov products currently sold in the market include Moov Now motion trackers and Moov HR heart rate monitors. Moov Now is a lightweight wearable that help analyze and coach form, measure motion, and provide real time coaching. Moov will coach you through bodyweight circuit training, running, cycling, swimming, cardio boxing and indoor cycling. The wearable has up to 6 month battery life, it is water/dust proof and supports wireless connectivity.
Moov HR is a heart-rate powered sweatband providing accurate EKG-level heart rate reading and even measures the oxygen content of your blood. It also has variety of workouts and customizable programs accessible through the iOS or Android app. Both the Moov products can be purchased directly on the website or through authorized retailers. Purchases can be made using major credit cards. Moov also ships internationally. Moov wearable come with a warranty of 1 year. After purchase, if you intend to return, you can do same within 30 days for a full refund. For more information or queries on payment, cancellation, refund, shipping, or others, reach Moov customer service.
Exact same thing has happened to me. My recommendation for any potential purchasers is to find something else. I have sent numerous emails with no response . I made my order in May and haven’t received it yet.
Having same problem. Moov shipped ½ my order and can’t get a straight answer. No phone number exists. I guess they are going out of business. I’ll contest with my credit card company.
I am still having a problem, they have no phone number and are not responding back to me. they have sent a label to the post office but no product to ship? Does anyone actual number to call ?
I have the same issue like Jaime L. MOOV sent me an email with the tracking number but the USPS appears that MOOV haven’t sent the package to their facilities. The customer experience team asume that the package was shipped. But don’t take responsability.
Hi, I supposedly had my tracker sent on March 8th. As yet it, according to Moov own email, it has yet to actually be shipped. I have sent a couple of emails to customer service just to get emails back saying the USPS is experiencing delays. No, I have ordered things from other companies and have received my order in less than one week. According to the USPS app the post office is yet to even receive the package, just a label has been printed.