Mi television India: How to reach for help

Head Office (India)
Xiaomi Technology India Pvt Ltd,
8th Floor, Tower 1,
Umiya Business Bay Marathahalli-Sarjapur,
Outer Ring Road, Bangalore 560103

Customer Service
Phone: 1800 103 6286
Email: service.in@xiaomi.com
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About Xiaomi

Xiaomi is a Chinese electronics company that designs, develops, and manufactures consumer electronics, including smartphones, laptops, smart TVs, fitness and lifestyle gadgets, air purifiers, cameras, speakers, earphones, routers, and power banks. The company was established in 2010 and is headquartered in Beijing, with offices in Asia-pacific, India, and Europe. The Mi in the logo of the company stands for ‘Mobile Internet’. The company keeps the meaning of ‘Mi’ open for interpretation and is known to put forth other meanings of this part of the logo. The most recent meaning for Mi that the company posted on its website is ‘Mission Impossible’, as Xiaomi believes it has already faced many challenges that seemed impossible to defy initially. The company was founded by a serial entrepreneur, Lei Jun, to support his vision of ‘innovation for everyone’. Xiaomi is known for its high-quality products crafted with cutting edge technologies. The products are affordable and accessible to everyone. Xiaomi has a presence in more than 30 countries and regions and is continuously expanding to become a global brand. Xiaomi is a market leader when it comes to the sale of smartphones in India. In 2020, the company set a new record of selling 1.3 crore smartphones in just 90 days. In 2018, the company generated a revenue of $25.4 billion. 

In the past few years, Xiaomi has been able to captivate the Indian TV market as well. The company has been steadily posting impressive sales numbers. In 2019, Xiaomi reportedly sold 10.46 million TV units and became the first Chinese brand to have recorded shipments of more than 10 million units. In India, Xiaomi launched its smart TVs in 2018, and the first six months recorded a sale of 500000 TV units. Mi TV is currently the market leader when it comes to smart TVs and holds its grip on 33 percent of the total market share. For the year 2020, the company is expected to ship more than 14 million TV units to India, which is an impressive number. Currently, Xiaomi sells 4 TV variants in India. Mi TV 4A 932 inches, Mi TV 4A (43 inches), Mi TV 4X (55 inches), and Mi TV 4X (65 inches). The smart TVs from Xiaomi offer HDR display, Dolby speaker sound, Patchwall, Android Tv, Smart TV Built-In Wi-Fi, and gives the user access to platforms like Netflix, Prime Video, Disney + Hotstar, and more.

If interested in Mi’s Smart TV, you can purchase same on the official Xiaomi website. You can see the category of ‘Mi TV’ at the top of the website. Click on it, and a drop-down menu will display all the available TV variants along with their features and prices. Click on the variant that you are interested in. Click on ‘buy now’ from the top right corner of the page, write in the delivery address, and make payment. The website accepts payments with all the major credit and debit cards, net banking, EMI options, UPI, and wallets. Each purchase ensures a free delivery, free installation service, and a 10 days replacement policy. Along with the TV, you can purchase a Mi Extended Warranty for a certain amount, which protects your TV for an additional one year besides the existing one-year warranty. The panels of Mi TVs have warranty coverage of two years.