Head Office
2300 W Empire Ave
Burbank, CA 91504-3341
United States
Customer Service
Phone: +1-855-232-9550 (US)
Phone: +44-800-088-5629 (UK)
Phone: +33-805-080-554 (France)
Phone: +49-800-723-4932 (Germany)
Phone: +39-800-596-816 (Italy)
Email: billing@probiller.com
Email: support@probiller.com
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About ProBiller
ProBiller, also known as MBI-ProBiller, is a payment processing company operating from its headquarters at California, US. The company’s technology facilitates purchase and renewal of entertainment subscriptions. ProBiller processes payments of Visa, MasterCard and others. The company claims to be the main payment processor for a number of online entertainment websites. If a credit card has been charged, the same will appear on statement with name “MBI-ProBiller”. Other names one could see charged on the card include ProBiller, MGBill, Segpay, Vendo and WTS. The name could vary according to the subscriber’s geographical location.
You can cancel your subscription by signing into your account where originally registered. At times, even after cancellation, you might see a charge on your card due to a membership package still being active. As many of the subscriptions could be recurring, you might see charges on card until fully cancelled. A confirmation email is sent whenever an account is canceled. You can stop the recurring subscription any time by calling the ProBiller support via phone or writing an email. The email address to reach the support is published under the Customer Service section of this page.
Cancellation of a subscription can also be done through the live chat. Refunds for purchases may be requested by contacting customer support. Refunds or credits will not be issued for any memberships that has been partially used. The website states “MG Billing reserves the right to grant a refund or a credit applicable to purchases to the Site at its discretion”. Refunds will be credited in the form of original payment method. MG Billing will not issue refunds by cash or check. For more information or queries on payment, refund, cancellation, or others, reach the ProBiller support.
