Mazda Head Office
Mazda Motor Corporation3-1 Shinchi, Fuchu-cho,
Aki-gun, Hiroshima, Japan
Mazda Customer Service
Phone: 1-800-222-5500
Other Contacts
Phone: 1-800-866-1998 (roadside assistance)
Phone: 1-800-639-1000 (dealer locations)
Phone: 1-866-984-7718 (loan support)
Phone: 1-800-945-6000 (Mazda Credit support)
International Support
Below are phone numbers of Mazda worldwide. Reach these numbers for new purchases, service center locations or other details.
| Australia: 61-3-8540-1800 Belgium: + 32-3-860-6611 Canada: 905-787-7000 Czech Rep: + 800-900-994 China: 86-23-67458888 France: + 33-1-61-01-65-65 Germany: + 49-2173-943-0 Hong Kong: 852-2480-3363 India: 91-172-646655 Indonesia: (62-21) 2553-2800 Italy: + 39-06-60297-1 Japan: 81-82-282-1111 |
Malaysia: +60 (3) 7627 8888 Mexico: 1-800-016-2932 Netherlands: + 31-182-685-000 Portugal: + 351-21-351-2770 Russia: + 7-495-589-2480 Spain: + 34-91-418-5480 Singapore: 65-6363-3003 Turkey: + 90-212-336-95-95 Thailand: 66-2-664-4800 UK: + 44-1322-622600 UAE: 971-4-2994666 |
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Mazda Dealers (USA)
Click here to locate a Mazda dealer nearest to your address. Dealer locations can be searched by state or zip code.
Online Store
To purchase Mazda accessories online click here. Interior, exterior and audio/electrical accessories can be purchased from the link.
About Mazda Motor Corporation
Mazda was founded as Toyo Cork Kogyo Co., Ltd in the year 1920. It is a leading Japanese automobile manufacturer with operations in over 130 countries. Headquartered in Hiroshima, Japan, Mazda is mainly into the manufacture and sales of passenger cars and commercial vehicles. In 2010, the company sold some 12,85,815 vehicles worldwide. After Japan, most of the sales were from North America, Europe and China.
Employing close to 50,000 people worldwide, Mazda for fiscal 2011 had net sales of ¥541 billion. Besides Japan, Mazda has production sites in US, China, Taiwan, Thailand, Zimbabwe, South Africa, Ecuador and Colombia. Mazda has a long and successful business partnership with Ford Motor Company. Both the companies formed a capital tie-up in the year 1979.
Mazda’s global network includes China, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Australia, New Zealand, US, Canada, Colombia, Mexico,France, Finland, Germany, Italy, Ireland, Russia, Spain, Sweden, Turkey, UK, Bahrain, Israel, Qatar, UAE, Egypt, S.Africa, Zimbabwe, among others.
Mazda’s current product line-up includes Demio/Mazda2, Axela/Mazda3, Verisa, Atenza/Mazda6, Premacy/Mazda5, MPV/Mazda8, Biante, RX-8, Roadster/Mazda MX-5, CX-7, Mazda CX-9, Mazda Tribute, Mazda BT-50, Carol, AZ Wagon, Scrum Wagon and AZ-Offroad. As for the commercial vehicles, there are Bongo Van, Bongo Truck, Titan, Familia Van, Scrum Van, Scrum Truck, among others. For more information, visit the website or speak with a Mazda customer service representative.
Trying to find information and a brochure for the MX 5 in Thailand. Problem
Is their website is not bilingual
I bought a Mercedes in Thailand bilingual and a Nissan their site is bilingual. Why can’t Mazada do the same ?
I have owned four Mazda’s in my life, and I will say that I will never purchase another one of these cars ever. I am going to also go onto every online forum I can find to tell my story. I bought my wife a Mazda CX7. It is a 2010 with 70,000 miles now. We just had it break down, needing to replace the turbo and catalytic converter, $3,600!!! My Mazda dealer told me these cars always blow the turbo early, and that Mazda had set up a special warranty to cover them. Turns out my VIN number wasn’t one in the extended warranty group, that is b.s.!!! I asked, “is there something you can do for me?”, he replied, yeah, I can replace your turbo”. Arrogant jerk. Let me tell you my son and I are fanatical about taking care of the car, changing the oil every 5,000 miles. In addition, Mazda cars, all of them, have the cheapest brake systems. After 70,000 easy miles on this car I am also replacing my rotors for the SECOND time. We replaced the pads probably 4 times already. My wife drives easy and there is no slamming on the brakes, they are just no good, on this CX7, my old 626, my old RX7 and my more recent Mazda 6, all junk brakes. I am very disappointed to have to spend $3,600 on a repair Mazda KNOWS ABOUT. I am going to tell everyone I know not to buy these cars, very very unhappy.
I am writing to express my strong disactisfaction at the disgraceful attitude whom i encountered at Mazda ( MB Motorsports Sdn Bhd, Jalan Kuching )on last Thursday 10/3/2016 with the marketing manager, Evon Ng.
On last Thursday, around 11.30am i went to Mazda branch at Jalan Kuching enquiried about the car inspection period on PUSPAKOM. Evon Ng is my car representative incharged person.
I waited her for about 15 minutes in the showroom as she was not around. A moment later, she came back to me, no sign of a courtesy smiling face and started out conversation.
As i have already informed them couple of times that i urgently needed the car. I wished that the car inspection could be done as soon as possible. Evon Ng, the marketing manager, told me that they have already made the appointment with PUSPAKOM on Friday morning because the car will only be at yard on Thursday afternoon. She promised to update me about the car from time to time. After that, i waited her for another 15 minutes to prepare the receipt for my down payment, but she came back to me saying the machine was malfunction. She against promised me that she will arrange for the car inspection on Friday morning and for sure i will my car on the same day. Well, throughout the whole conversation, this marketing manager was having her handphone in hand all the time replying messages, with no eye contact and talking in a bad attitude.
As she already promised me that she will update me about my car status, i went back and wait. Until at night, i didn’t receive any call from her, so i decided to call her back at 7pm, she didn’t answer my call,didn’t even call back. I made a second call at around 9pm, asked her is my car at yard, she didn’t answer to my question, just telling me that she will get the car for inspection on the next day morning ( Friday morning ).
On Friday morning around 11am, i called her again to check for the car inspection, her replied to me in an impatient tone, told me that anyhow, she will get the car done for me by today ( Friday ). And so, i waited until 5pm, no sign from her, i called her again and asked what is the situation, in a lack of regard,she told me she was unable to get the car done. Straight away i went to Mazda showroom, reached at about 6.30pm. The same situation happened again, holding her phone in hand,not even looking at me while answering my questions, neither feeling sorry nor any apologies i could see on her face! I realised there were all nonsense excuses throughout the conversation.
These were all the irresponsible and stupid excuses that i had:
1) The car yet to arrive at yard on Thursday noon as she mentioned.
2) The car inspection was carried out on Friday noon instead of morning as she promised.
3) When i questioned her on why she couldn’t keep her promise saying my car will be done on Friday, her excuse were because of PUSPAKOM, tax, runner….etc…bla bla bla. This is not a reasonable explanation to me! As a Malaysian, don’t we all know Friday is the day for Muslims to go for prayer? Shouldn’t she be aware and bare that in mind?
4) If she already knew that she couldn’t get the car out for me on Friday, why didn’t she inform me as she promised to update the car status? No call, no message, nothing! Not a single call to inform me whereas i, myself as a buyer have to keep on asking ! When i asked her why, she just kept quiet!
5) The receipt for my down payment, i still haven’t received it until today.
As you can imagine, i am deeply offended and disappointed by the behavior of this marketing manager. And i hardly imagine to see a marketing manager with such an impolite and irresponsible obnoxious behavior.
I didn’t see any sense in telling you the word-to-word conversation i had with this impolite manager, but i am sure that after knowing this incident, you will definitely take some action to educate your employee on behavior with customers which will prevent the loss of your business in future.
As i am sure that sitting in such a higher position in your organisation, you must be concerned about your image. I believe i have done nothing wrong by passing you this information. Shall i consider recommending any friend of mine on purchasing Mazda?
I need a very reasonable explanation from Mazda, or else i shall be forced to take further action. I expect to hear from you as soon as possible.
I have had a similar complaint to the post above, basically the after sales service in Thailand is rubbish. I bought a new Mazda 3 (an excellent vehicle) it had a few scratches which they said would be fixed under warranty. They quoted 7/10 days to do this !!!!
This happened before and the vehicle was returned with a item missing and a lot more miles on the clock.
I have sent mails 3 times to thailand mazda since aug 27. Until now, there is no reply yet. As such a big size company, I wonder why they do not put resources on after sales support. I am really disappointed and will tell all my friends not to buy this brand.
I bought a Mazda CX3 which I am absolutely delighted with. However I am less than impressed with Mazda’s service dept. and after sales service. Mazda need to understand that the Service Dept is in effect their “pre sales dept” because not matter how good the car the company is judged by the service the customer gets over the life of the car especially when they are due to replace the car. Their total experience is based on the service they did or did not receive and that is how they perceive the company.
In my case I had a minor but irritating problem with a faulty Sat Nav which the dealer did nothing to solve without prompting from me and I am still no closer to a resolution after a month + . The upshot is after having been a life long Honda buyer until I bought my first Mazda I am now convinced if I want service I need to change to somebody who wants my future business as Mazda clearly do not consider me a worthwhile customer.
Looking forward to find a correct number for Mazda Corp in Japan.
I tried several numbers from abroad but there is no response.
Numbers were :
+81-822 52 1111
+81-570 00 4182
+81-570 00 8182
+81-120 38 6919
Could you please provide me a direct number for customer care in Japan and also an Email address which is related.
Car : Mazda
Model : MPV
Year : 2000
Engine : V6
cc: 2.5L
Engine No: GY255529
Chasis No: LW5W-134329
I recently bought a second car and found out that the petrol consumption is extremely high at 2.5L/km.
Sent to my mechanic and they wanted to check OBD2 but could not find the OBD2 location.
Searched for 4 hours and gave up.
Please advise the actual location of the OBD2 plug location of it. Without the OBD2, my mechanic cannot know what’s wrong with the MPV.
Currently my location is at Johor Bahru, Malaysia.
Been to Azam Motor (Permas Jaya) – Service agent of Mazda Malaysia but they have no experience with MPV LW5W series so they don’t know how to help me either.
PLEASE HELP ME as i want to rectify of the problem.
I LOVES MAZDA MPV LW5W series.
Rgds/ Patrick Chin
I own a 2006 Mazda 6 . When do the spark plugs have to be replaced ? I thought it was a standard that after 100,000 miles they should be changed. I have 79,000 miles now. Please advise .Thank you
I have just bought a new Mazda Biante in Singapore about 4 weeks ago. I am looking for a roof spoiler to be fixed to the car.
According to my Mazda agent in Singapore, Mazda Japan does not produce roof spoiler for Biante. Can you let me know is there any plan for Mazda Japan to produce such a part as I believe a lot of customers are looking for such a spoiler in Singapore, Malaysia and Hong Kong.
Can you quote me a price for delivery the part to Singapore including the shipping cost.
The model of my Biante is 5 door wagon 2.0L SP.6EAT
The chassis no. of my new Mazda Biante is M6CC1071F0108001
Thank you.
Hi,
I bought a Certified Pre-Owned 2013 Mazda 3 from a local dealer.
I am extremely DISSATISFIED and DISAPPOINTED by the professionalism and service provided by this dealer. Here is why:
1. I walked in on Tuesday, March 24, and asked for the representative I have talked on phone. They said he was at drive test and will be back in 5 mins. I waited 15 mins (which is ok). However, I was “STANDING” and no body ever asked me if I wanted to sit or not AS THEY SAW ME STANDING.
2. I took test drives for two different cars and liked one of the cars. While discussing about car, financing and maintenance, they asked me if I wanted to trade my old car or not. I asked for an estimate value first. I DIDN’T SAY “YES, I WANT TO TRADE”. They took my key to check my old car. I was talking to sales representative, who is a good representative, and asking questions about financing and maintenance during this time. He went back and forth to manager’s office to learn about financing options. He came back and provided me options about financing. Everything is fine until here.
Then I asked how much I would trade my car for. He went back to manager’s office and came back with manager. Manager said he would trade it for $500. However, after asking a few question, I learned that manager already added this $500 to my down payment ($3000) without my consent, which is $3500 in total, and asked to bank for available financing options.
I didn’t say that I will trade my car. They already added this amount to my down payment without my authorization and talked to bank. Then I stepped back and declared one more time that I was not willing to trade my car. I again declared that I just asked for an estimate.
Then I asked to manager for a new financing option with $3000 down payment. He went back to his office. He came back and asked me if I could put a $3500 down payment since he already talked to bank.
I feel like I am forced to put $3500 for down payment. I said YES. This is definitely not acceptable in terms of professionalism.
PS: I sold my old car for $3100 today (3/27/2015).
2. I like this car. I bought it. This is a Certified Pre-Owned Mazda. However, I just realized that “Mazda Certified Pre-Owned 150-Point Vehicle Inspection” sheet that they gave me has an interesting date. Date on this document has been changed/scribbled over. I CAN’T read the EXACT MONTH. I didn’t pay attention to the date when I was buying this car. It looks like they have changed it by scribbling over. What I can read is 6/18/14, 8/18/14, 10/18/14.
I have a solid proof for that. I found an “Assumption Liability Form” in my car’s glove box. A lady has received this car on 09/11/2014 according to Assumption Liability Form. She had a problem in her car and dealer gave this car to her for one day (I called her and verified. Her number was on Assumption Liability Form).
I understand that dealer can lend his cars during customer’s car are in repair. However, what I don’t know is that if my Mazda 3 had ANOTHER inspection after she brought this car back. I don’t think so. Because, the date on “Mazda Certified Pre-Owned 150-Point Vehicle Inspection” sheet has been changed by scribbling over it. I can’t read the month this car had its last inspection.
In addition, I can read her credit card information (card no, expiration, security code) on Assumption Liability Form. I called her and told the situation and I will send this form back to her. Her card is secure. I can’t imagine that someone else bought this car and used her credit card information. I am an honest person and I will never ever use her card information. It is unacceptable that they left this form in a car that they are selling.
3. This car didn’t have a radio antenna when I bought it. I asked them to assemble it and they did. Today, I realized that tires don’t have stem caps. It is not a big deal but they sold me this car in that condition.
4. When I took a test drive, I realized that this car is slightly moving left. I didn’t care much about it but I have been driving on highway since I got my Mazda and it is becoming a problem. If this car’s 150 point inspection was OK when I bought it, why it is moving left? It is likely that they lent this car to a customer (and maybe to many more other customer) and didn’t inspect it again. They just scribbled the date on Mazda Certified Pre-Owned 150-Point Vehicle Inspection sheet.
5. I will never take my car to this dealer. If they tried to DECEIVE me about the date on “Mazda Certified Pre-Owned 150-Point Vehicle Inspection” sheet, THEY MIGHT TRY TO DECEIVE ANY CUSTOMER.
6. If I was deceived, I don’t know how I can refresh my trust to Mazda Motor Corporation.
7. I sent an email to Mazda USA customer service and waiting for a reply.
Thanks,
I have a 2003 Mazda 6. Consumer reports, and the news media, state that the air bag is faulty. After a collision, the air bag explodes, and sprays passengers with shrapnel. The driver will be injured, what about the front passenger, and the people in the back seat?
My 7 year old Grandson, sits in the back, on the passenger side. Will He be injured?
I need to know if there is a safe spot to sit in the car!
I recently purchased my first and last Mazda product. Reason being that Innovation Group SA (whom deals with warranties/service plans) which is part of or a subcontractor to Mazda delays change of policy transfers. How come policies are person bound and not product bound? My Mazda is due for brakes/discs replacement. However, when I took my vehicle in for repairs at Mazda in Centurion (SA) I was told the claim was refused due to the policy ownership not being in my name! How convenient! Since then I have completed the relevant forms as requested by Innovation Group SA without success. These guys (Innovation Group SA) are a disgrace to the Mazda’s Zoom Zoom image in SA.
I purchased a Mazda CX5 in March 2014 in the Philippines. I am very pleased with its performance until last month (May 2014) i noticed that the front part of the car vibrates when the brakes is applied. I immediately notified Mazda Service Department and they said that the rotor disc is warpped, a factory defect. I complained about it through my agent and I was assured that the rotor disc will be replaced once the part has arrived. I am now doubting my cx5, what other defects it may have. I discussed with my agent the possibility of replacing the car since the car is only 2 months old but she said it has never been done before and insisted on the replacement of the rotor disc instead. So disappointing please help!
I own a 2000 Mazda Familia SP20 . I have just put it through its latest warrant of fitness and the garage have told me that the headlight lens’s are deteriorating . This vehicle is in immaculate condition so how can a vehicle only 14 years old get turned down for faulty headlight lens’s? I am very disappointed . Why should I have to replace sealed headlights after only 14 years of age?
Someone help me! I need to phone someone in Japan, headquarters of MAZDA in Japan, as Mexico is not giving me ANY answers.
I am very angry and disappointed at Mazda Mexico service, I had a problem with my cx7 2009, it’s been in service for over 8 months now they haven’t found what is wrong with it, they had opened it several times, changed several pieces, and now that I have reached Mexico HeadQuarters’ office, they had just recently sent a master in Mazda Engineering to finally solve the problem. They have accepted that the should have never offered me repairing my unit because MAzda does not repairs every tiny piece or component of the motor in this case, but should always reccommend changing the component as a whole, that is the whole motor, but the agency that took my cx7 in repairing never mentioned this. How do they expect me to accept the repairing if they don’t reccommend this for instance? Mazda service sucks big time, I had recommended it to family and friends, now I regret all of that. My brother bought one, mys sister bought mazda, my cousins bought mazda, now they are all in shock with the poor service I had received, 8 months later, they are still stuck with my car, haven’t found what’s wrong.
They haven’t sent any quote or diagnosis or any progress or follow up monitoring to my case. They have changed the people in charge of my car more than 3 times. Each time each new employee says the same story ” I am new I haven’t been informed of the situation give me time to analyze your case and provide an answer…..” time goes by, then they’re gone again and the story starts all over again.
The new manager (he is 2 weeks new in that position) offers a big appology for the poor service and offers to study the cse in three days and give me a status. They promised to call back and never did. I phoned Mexico Headquarters, and after my call he calls me back offering me to change my car for a used CX7 they have in their shop, same model as mine, in perfect conditions, but with 58,000 km. Mine has 70,00 km. Anyways, they offered (this is all in pesos) they offered 165 thousand for mine, but asked me 220 thousand for the one theyhave, so they expect me to pay this difference, plus all fees that result in the repairing of mine, quote that is still unknown, for them, for me, for everyone, and which should be around 90 thousand. what kind of deal is this?
I’m definitely going to sue you.
I am a 44 year old lawyer, living in Kuwait. Over the years, I have owned 6 Mazda cars (Mazda 3s and 6s and, most recently, 2 MX5s).
I always service them at the main Mazda dealer in accordance with the manufacturer’s recommendations and, until recently, I have always been very happy with them.
Recently, the remote control key on my MX5 failed. It has never been dropped or misused and it shouldn’t have failed. In over 20 years’ driving, I have never had any problem with any of the other remote control keys on any of my other cars. The failure of the remote control is, in my view, a manufacturing or design defect. I discussed this with the distributor in Kuwait (Alshaya and Al Sager) several times, and asked it to replace the key under warranty. I was extremely disappointed when it declined to do so, even when I offered to bear part of the cost of replacing the remote control key. Its response has converted a fan of Mazda into someone who will probably never buy another, which is a shame.
I am extremely disappointed with the Sales team from where I had place my order for my Mazda 6 from Thrive Glory Sdn Bhd., your dealer in Cheras, Malaysia. The Mazda dealer has been promising me a Madza 6 for the past weeks and I am still waiting. Furthermore, I was informed that the Mazda 6 is a fully imported car, unfortunately it was never the case. I could have purchased any other brands, but the fact that I bought Mazda, because I strongly believe in its brand, which undoubtedly after this incidence, I certainly will have second thoughts.
I have bought a Mazda 8, 2 years back in Penang, Malaysia. The thing we like most about it is the warranty period of 3 years / 60, 000 km.
However , just took my car for a service and informed the service center that i have faulty battery as i have difficulty to start the car early mornings. But the service center informed me that battery part is not under warranty after 20,000km.
I am totally dissappointed and feel cheated as the Sales Manager informed us that all is under warranty within 3 years or 60,000km. Mazda definitely do not have sincere sales persons who supposedly inform customers on the exception on the warranty.
I bought a Mazda 6 in May 2011, it is the sport diesel tourer. Mould has developed in the rear lights. Mazda UK say this is not a defect as they are not sealed units and I must expect this if I go out in wet weather. This “non defect” is not covered by the warranty, will not buy Mazda again.
We are based in Mombasa Kenya and import cars form Japan.Recently we imported a Mazda Preamcy 2005 model and are dissapointed as the vehicle came with the front shocks completely worn out.We are trying to buy new ones and are completely not available in Kenya and also Dubai.We have tried in Japan also and are told in Japan it is also not available till abou two to three weeks.
Having supported your Vehicle we are extremely dissapointed with your back up service and our trust in Mazda is completely shattered.
I am very disappointed with MAZDA.
I have a Mazda 3 1.6 diesel, the car was bought in September/2009.
In 18/10/2012 (20 days after 3 years warranty) have done the annual inspection (49,800 Km) in the same approved Mazda dealer that have sold me the car.
During this inspection the dealer have told me that the car have a problem in Transmission Belt (strange sound in the engine) and he recommended me to replace it.
I have told him that this problem is not usual (the car only have 50,000 Km) and should be covered by warranty; he told me to contact Mazda to solve this problem as it was not dealer problem.
I have sent to Mazda Portugal two emails and contacted them by phone with copy to the dealer in order to solve this unusual situation
Until today I have got no reply from Mazda Portugal. They are not telling me if it will be replaced under warranty.
If you are thinking of buying Mazda, abort it. Not worth it. Car is ok, service sulks! Really bad. I waited more than five hours for a normal service! And this is not the first time.
I bought a mazda car a year ago. In addition I have two other Toyota cars. My toyoto cars are fine and the dealer in Saudi Arabia at my home town Qatif provides excellent car services. I bought a new Mazda for a change from Mazda Car dealer in Qatif Al-Bashrawi and to tell you the truth I am really disappointed with the service I am receiving. I took my mazda car three months ago and then my boy went and picked the car. My boy paid the fees for the car service which is around $150 but the person in charge did not give a receipt. After one month the dealer called back insisting that I didn’t pay the $150. I told the manager that my son paid the amount that’s why you released him the car. I told my son to go talk to the manager again on phone and to remind him that the fees was paid. When my son called the manager, he said yes I remember that you paid, but the next day the manager kept calling me asking for the fees and threatening to put my car on their blacklist which it seemed he did. When I took my car again for regular services, the manager refused to take the car and told my driver to take the car to Dammam to another mazda car dealer couple of miles away. This is absolutely unacceptable bahaviour from Mazda car dealer. He is supposed to provide quality services to the customer which he isn’t. Now I really regret buying a Mazda and for the next time I will buy a Toyota. Please look into this case for the benefit of your company image in Qatif.
I ordered Mazda CX 5 in January 2012. The vehicle was delivered as of the 6 of June 2012 from Mazda dealer Bemo Motors in Warsaw.
The car was delivered but the was no spare wheel which ordered and I paid for.
I’ve been waiting about 5 months to get any info about spare wheel delivery date.
Deciding to buy Mazda CX 5, I was convinced that only delay of car would be possible, but I did not expect that there will be five months delay in delivery of spare wheel, which I’m still waiting and I do not know when I will receive it.
I contacted the Mazda dealer so many times, there is no answer about spare wheel delivery.
We bought a Mazda 2 recently, it is only about 8 months old and we have been pleased with it up to now. We had a minor problem with the back window water sprayer not working so we took it to the dealer we bought it from in Khon Kaen. They proceeded to have a look at the pump at the front of the car and said one of the pipes was broken. Fair enough, except that had this been the case the windscreen sprayer would not have worked either as both front and back sprayers are on the same loop. What was most annoying was that they insisted we should get our insurance to pay for the repair. I complained that we had a 3 year warranty and this was clearly not the result of an accident so why should we have out insurer pay (and then have to pay an increased insurance premium next year) We went to the insurer who thankfully agreed with us. We went back to Mazda who rather begrudgingly said it would now be repaired. We have to wait for 3 days for the part to arrive and I have to wonder if they will try to charge us for what is clearly a weak or faulty part. The fact that the washer system does not hold water at all now, means we have no washer for the front or back so it is clear their mechanic broke it when he took look at it. I am furious that they should try to get out of fixing a problem that is clearly under warranty, it’s not like it’s an expensive part so why are they being so tight fisted. Very poor customer service and I am even more angry that we wasted 3 hours messing about with the insurers when it clearly had nothing to do with them. Sadly this is rather typical of Thailand after sales service.
Sir,
I just purchased a Mazda Demio Sports car used in Japan, the user manual is in Japanese language, can I have a manual in English language please.
Chassis No. DE5FS 111294
George – Sri Lanka.
I was very upset over the Mazda MpV (2005) I owned..it was the most expensive vehicle I have bought. I put over $8,000.00 in repairs, I serviced it when it was due and it only lasted eight years. I paid for rust proofing when it was purchased. What a scam, I took it to the dealership so many times and all they did was take pictures, the rust never got looked after!
Kindly let me know how you can help me get another key for car whose chasis number is below since l have misplaced the one it had. DC5W 103514
I am very disappointed in the service I am getting for my Mazda 3 from my local dealer in Pattaya, Thailand. I went in with a brake problem . The brake pedal moves down after the car has come to a stop. The dealer said ” No problem, thats the way it is.” . I made a appointment for my 40,000 kilometer service , and showed up on the date , on time. I was then told the service.would be.about 6 hours , at a cost of around 7,000 Baht . I was never told about the length of time involved , which seemed very excessive. The dealership is not close to the town , and there is no local transportation. I asked what I could do, and was told to go to the waiting room and go to sleep. This was 10 am! I told them I would have to change the date and they said ” Up to you! “. This will be the last time I buy a Mazda! I will make sure I let everyone.know about this dealership