Find below the customer service details of Mamaearth. Besides contact details, the page also offers a brief overview of the personal care brand.
Head Office
Honasa Consumer Pvt Ltd,
Plot No.63, 4th Floor,
Sector-44, Gurgaon, Haryana
Support
Phone: +91 8901 555 444
Email: care@mamaearth.in
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About Mamaearth
Mamaearth is an Indian personal care brand that was launched in the year 2016. Founded by Ghazal Alagh and Varun Alagh, Mamaearth is based in Gurgaon and is backed by leading private equity investors. Focused on toxin-free skincare products, Mamaearth boasts a catalog that spans dozens of categories. You will find products for babies 0-5 years, new moms and moms-to-be. Products can be shopped on the official website as well as online ecommerce channels like Flipkart, Amazon and Nykaa. More than 80 beauty and personal care products can also be shopped at brick and mortar outlets. The D2C brand in fact collected operating revenue of Rs 461 crore in FY21. Products sold by Mamaearth are made of certified ingredients that are natural and plant-based. The company says products goes through multiple testing processes and is tested for harmful toxins, impurities and harmful elements. The tests are done at compliant labs based in Europe. They also are FDA approved, meaning there is little to no risk in using them.
New customers can shop on the website by keyword or category. You can also explore products by New Launches and Bestsellers. Product categories include Baby (shampoo, oral care, oil, skin, bath), Beauty (face, hair, body), Hair (shampoo, conditioner, hair oil, hair mask, hair serum), Face (face wash, face mask, face cream, face serum, face scrub, face toner, face moisturiser) and Body (body wash, scrub, cream, lotion). Some of the popular products being sold online include Onion Hair Oil, Onion Shampoo, Vitamin C Face Wash, Aloe Vera Gel for Skin, Tea Tree Hair Oil, Ubtan Face Mask, Vitamin C Under Eye Cream, Charcoal Face Scrub, Charcoal Face Wash, Rose Body Lotion, Nourishing Hair Oil for Babies, to name a few. There are gift packs available with a combination of products. The shampoos and body washes for kids are not only paraben-free but also free from Phthalates, PEG, DEA, fragrances and dyes.
Customers can shop on Mamaearth using major debit/credit cards, digital wallet and Internet banking. Upon payment, you will get a confirmation email with delivery details. You can track status of delivery online. Mamaearth offers free shipping on orders that cross a minimum threshold. Existing customers can sign into their account to view or manage orders. Of course Mamaearth has a return policy assuring peace of mind. You are to return a product within 7 days to get your refund processed. If received a missing or damaged product, you are advised to raise a request for return or placement within 2 days of delivery. A return request can be placed by opening a ticket or using the chat option. Note that the return policy might vary on ecommerce channels like Flipkart and Amazon. Also, your return request will be rejected if product has been opened, used or original packaging is missing. Refunds will be processed within 7 working days.
