Contact of customer service (phone, email)

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Contact Loot: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the ecommerce company. Reach the customer service below for queries, complaints or feedback.

Head Office
Loot Online (Pty) Ltd
Khutaza Park, Bell Crescent,
Westlake Business Park,
Westlake, 7945, South Africa

Customer Service
Phone: 087 820 5668 (087 820-LOOT)
Email: [email protected]

About Loot Online
Loot Online (Pty) Ltd is an online retailer in South Africa that deals with a range of products, from apparel to electronics. Founded in the year 2002, the company is headquartered in Cape Town. One of the top five e-tailers in the country, Loot catalog includes over 10 million products. Some of the categories you will find include books, computers, cameras, smartphones, games, toys, home appliances, cookwares, home decor items, among others.

Shopping on the website can be done by department or by using the search bar. Shoppers can filter products by a range of parameters. They also can read detailed description, see retail price, discount and view high quality pictures of the product. There is a Sale section for those looking for massive discounts.

Purchases on Loot can be done using MasterCard, Visa, Diners Club and American Express cards. Certain orders enjoy free delivery, while for others, customers will have a shipping fee. Options include Standard, Economy Courier, and Overnight Courier. Customers can also collect products from the Loot warehouse. If you are unhappy with the product, you can return same for a full refund within 30 days. However, standard terms and conditions may not include all products. For more information or queries on payment, refund, cancellation, delivery, or others reach the Loot customer service.

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  1. Pathetic service!! The worst service I have ever received from any company. No customer service, no one replies on emails.

  2. Loot is an absolute Joke, the order was placed on 22/12/19 today is 17/01/20 and they are still unable to advise of eta or provide resolution. I have never in my life seen such incompetence almost a month and they are still unable to sort out a simple order. their social media team claims there is an issue with the suppliers courier service, surely at this point loot should arrange to collect the item from the supplier in order to honour their commitment to the client? its really not that hard or complicated. the order was meant to be dispatched on 03/01/20 its now 14 days later and they are still not able to give any form of commitment in terms of eta or resolution this is insane

  3. Absolute WORST company! i have paid in advance for a 1 year gaming crate for my son and never is it on time. As of today, July 27,2019, we are STILL waiting on June 2019’s gaming crate and now July 2019’s. Each time I email, I eventually get a generic reply stating their is “unexpected delays.” The customer service is NON EXISTENT! There is no way to get ahold of anyone. This company should be ashamed of themselves! It could be something awesome however it has completely been a nightmare!

  4. Linda Faul Reply


    Loot hides behind its anonymity as an online company to provide a really poor and unreliable service with no accountability. Do not keep to delivery times as stated on their website. Do not respond to emails. If they have not delivered an item, they do not refund your money. Placed an order on 30 March 2018, not received to date and no refund. Also not the 1st time I have been “burned” by Loot. It cannot be overstated just how bad their service is.

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