Head Office
Lojas Americanas SA
R Sacadura Cabral. 102, Saude
Rio de Janeiro 20.081-902
Customer Service
Phone: 4003-4848 or 4003-1000
Phone: 0800-229-4848
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About Lojas Americanas
Lojas Americanas, also known as Americanas, is a leading retail chain in Brazil, operating both brick and mortar stores and ecommerce channel. Founded in 1929, Americanas is headquartered in Rio de Janeiro and employs close to 19,000. Some of its subsidiaries include Traditional Stores, Americanas Express, Americanas Blockbuster, Submarino and Shoptime. Besides Brazil, it is also the largest e-commerce group in Latin America.
For those who enjoy shopping at the comfort of their homes, Americanas.com is a perfect place to start. On the website, you can shop by category or keyword. You can filter products by brand, color, price, and other specifications. Products that you can shop on Americanas include t-shirts, shirts, jeans, trousers, women’s dresses, smartphones, computers, cameras, toys, furniture, kitchenware, home appliances, games, books, toys, among others. The catalog includes more than 500,000 products.
There is a Sale section on the website for those looking for discounts. Payment for purchases on Americanas can be made using Visa, MasterCard, American Express and Diners Club cards. During checkout, customers can see delivery methods and the delivery time period. If you are not happy with your purchase, Americanas offers a return policy of 7 days. For more information or queries on store locations, payment, refund, cancellation, delivery, or others reach the Americanas customer service.
Hope it’s ok to write in English? I am writing to pass compliments to your staff in the store in Cacoal Amazonia Brasil Rua General Osório,setor 01 quadra 20 lote 81 all of whom have shown respect and offered assistance at all times, over and above other stores.
Whilst all members of staff should be thanked, one in particular named LUCAS offered me great advice on purchasing a new laptop. I took my time in choosing the model I purchased, yet despite my visiting the shop on several occasions, (being a fussy shopper); LUCAS treated me with total respect and patience at all times. I am British and not 100% technically minded I needed certain things explained in ‘simple terms: LUCAS is a credit to your staff. I will most certainly be returning to your shop to purchase other items, including a new printer, food mixer and other items.