Head Office
Indonesia
Landmark Pluit
Unit B1 Floor 8,9,10
Jl. Pluit Selatan Raya,
Jakarta Utara, 14450
Singapore
5 Tampines North Drive 5
Reebonz Building #05-00
Singapore 528548
Malaysia
19th Floor, Mercu 3,KL Eco City,
Kampung Haji Abdullah Hukum 59200,
Kuala Lumpur
Customer Service
Phone: 021-8066-1888 (Indonesia)
Phone: 1300-80-9000 /03-92129660 (Malaysia)
Phone: 02 8911-1888 (Philippines)
Phone: 19001088 (Vietnam)
Email: support@jtexpress.my (Malaysia)
Email: jntcallcenter@jet.co.id (Indonesia)
Email: cs_sg@jtexpress.sg (Singapore)
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About J&T Express
J&T Express is an Internet-based express shipping service provider founded in 2015. The Hong Kong-based company focuses on express deliveries for ecommerce companies across Southeast Asia. Currently J&T Express operates in Indonesia, Malaysia, Vietnam, Thailand, Cambodia and Philippines. The integrated logistics provider offers a range of services. From express delivery to warehousing, businesses will find J&T Express effective to manage their delivery needs. Delivery of products can be inter-city, across Asia or to global locations. J&T’s network spans more than 4,000 locations, in addition to 3000 drop points. The operations are managed by a staff of more than 50,000 employees.
Logistics operations of J&T Express runs 365 days of the entire year. Customers can book shipments from the user-friendly website or smartphone app. Once an item has been shipped, the same can be tracked online through the reference number. In some countries, J&T Express has round-the-clock customer service support for those having queries or have concerns on delivery. To locate a J&T Express outlet, customers can use the store locator on the website. Before dropping an item, you can calculate the shipping rates through the nifty tool available on the homepage. Simply input the origin, destination, weight and dimension to get an accurate shipping rate. There are also drop point locations where you can drop the document or parcel for delivery without having to travel long distance. You will find drop points located centrally across major cities.
New customers will have to register on the website with email and phone number to get started. Once registered, you can also schedule a pickup of the item from your address. From checking rates, confirming order to tracking item, users can enjoy the services at the fingertips through the app for Android or iOS. Most single parcel dimension must not exceed length, width and height of not more than 300 cm. And the single parcel actual weight limit is 70kg. For air shipments, the website states the maximum weight is 35kg.
If you have an online business, register as VIP member to enjoy premium class service and speedy claims. Some of its current partners include names such as Shopee, Lazada and PGMall. If there is a delivery, J&T Express attempts visiting the recipient’s home twice. If unsuccessful, the item will be at a drop point temporarily. Did you receive an item damaged? You can make a claim in writing within 48 hours of receiving the item. The claim request form must be accompanied by consignment bill, tax invoice and other related supporting documents. Do note the limit of compensation under the Terms section. All queries on delivery, tariff, delay and claims are published on the FAQ section of the website.
