John Lewis Head Office
171 Victoria Street,
London SW1E 5NN
United Kingdom
John Lewis Customer Service
Phone:ย 03456 049 049ย (online store)
Phone: 03456 025 329 (offline stores)
Phone: +44 (0)1698 54 54 54 (international)
Phone:ย 0330 123 0106 (technical support)
Phone:ย 0345 300 3833 (Partnership Card)
Email: customerservices@johnlewis.com
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About John Lewis
John Lewis is a leading retailer chain in UK, founded in the year 1864. Currently, owned and managed by John Lewis Partnership, the department chainย has some 46 stores, with each stocking an average 350,000 products. John Lewis also operates anย e-commerceย store with more than 280,000 products, spanning different categories. Founded by John Spedan Lewis, the business today boasts of annual gross sales of over ยฃ10bn.
You can locate a store nearest to your address here. Addresses can be filtered by store name, postcode or town. Some of the prime areas where John Lewis stores are found include Aberdeen, Birmingham, Cambridge, Cardiff, Edinburgh, Glasgow, Heathrow, Liverpool, Newbury, Newcastle, London, Nottingham, Reading, Southampton, Stratford City, Tamworth and York. At these stores you can avail a range of services that include fitted furniture, home services, floor coverings, computer services, home appliances, beauty services and personal styling.
Want to save time? Go online on the website or the official smartphone app to shop for products that will be delivered to your address. Products can be shopped from a wide range of categories that include furniture, cookware, home accessories, televisions, cameras, computers, mobiles, laptops, home appliances, clothing, footwear, toys and travel bags.
Payments for online purchases can be made by Visa, MasterCard, American Express, PayPal and John Lewis gift cards. Once your order has been placed, you can optย to either collect it from a John Lewis shop or use the standard or expedited home delivery. You can track the status of your order here. John Lewis hasย a 90-day refund policy on most products. To cancel, exchange or request refund, speak to a customer service representative via phone or email. If you are a regular John Lewis customer, join the my John Lewis membership program. The program rewards customers on every purchase made. There is also the Partnership Card that converts purchases to points. You also earn points in over 25 million MasterCard outlets. There is no interest on purchases for first six months. Note that the program is only open for UK residents.
For more information or queries on store locations, online shopping, refund/cancellation, technical faults, or others, reach the John Lewis customer service via phone or email.
Superb service from John Kewis staff in Southampton. Josh and Emma and staff on Microwave department were helpful, informative and polite. It was 100% service.
We visited the Oxford Branch to purchase a iPad last week, we asked if it was possible to copy the details from our current one to the new one. So on Monday we took both to the Technical and help counter that morning. A very nice and helpful young lad, George was very patient and explained what he could do but would have to leave it for an hour or so. When we went back to collect them George again went through it all for us. We were very impressed with how patient he was with us. So please be aware of his customer service pleasantness and helpfulness.