Find below the customer service details of Jo-Ann Stores. Besides contact details, the page also offers a brief overview of the craft store.
Head Office
5555 Darrow Road
Hudson, OH 44236
United States
Support
Phone: 330-735-6576
Email: customer.service@joann.com
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About Jo-Ann Stores
Jo-Ann was founded as a fabric and craft retail store in Cleveland, Ohio in 1943. Jo-Ann retail stores serve customers across the United States. With more than 860 stores across the 49 states, Jo-Ann store is the largest fabric and craft retailer today.
You can shop fabrics of different categories like cotton, fleece, flannel, character, and sports team. Besides regular fabric, one can also purchase designer fabric including Reem Acra, Jason Wu, and Rachel Comey among other prominent names. If you are overwhelmed with the choice of fabrics available, you can shop by projects. Be it for craft, home decor, apparel, or utility, you can pick according to the project categories. If you are new to this fabric and craft world, there is a Fabric Glossary. The glossary consists of A to Z of fabrics. This will help you to understand the different types of fabric and what they are used for.
You can also get sewing supplies like a sewing machine, different threads, needles, buttons, zippers, pin cushions, and other supplies. One can get all art and craft supplies from Jo-Ann. Art supplies like resin art kit, drawing and coloring kit, sculpture kit, drawing kit for kids, brushes and painting tools, canvas, and surfaces can be bought from Jo-Ann. If you are new to the world of craft, you can choose the basic craft supplies like felt paper, glue guns, beads, and fabric adhesive. Other than the basic supplies, you can buy craft light, storage, ribbon, wood, other blank surfaces, paint, etc. You can also find charms, beads, threads, strings, and metal stamping for making jewelry.
Besides art and craft supplies, one can also find baking and other kitchen materials on the website. You can get ingredients for fondant, icing, sprinkles, decorating tools, molds and cookie cutters, pasta and bread-making tools, and much more. The brand is truly a paradise for baking enthusiasts.
If you shop for $60 or more, you do not have to pay any shipping charge. However, a handling fee will be charged on all orders shipping within the US. It will be automatically added when you checkout after your purchase. To avoid the shipping fee, you can choose the free curbside or in-store pickup. You can simply purchase products and choose in-store pickup or curbside pick-up. Let the store know when you are on your way and they will bring the order out for you or you can simply pick it up yourself at the store.
Make sure you place your order within 3 pm to get your products the same day and carry a photo ID when you go to pick up your order. There is a 20% discount when you register with your email id for the first time. For exclusive discounts and offers, you can visit the Coupons and Weekly Ad section in the top left corner of the homepage. You can redeem this coupon at the store, on the website, or the official app.
You can pay for your order using any of the payment methods – Visa, MasterCard, Discover or American Express credit card or debit card, PayPal or Visa Checkout account, and Jo-Ann gift card. Since Jo-Ann uses industry-standard encryption, your data will be safe and you can make secure payments.
With the largest collection of fabrics in terms of color, material, and print, Jo-Ann should be the ultimate choice for shoppers looking to explore different fabrics for their craft. Even if you are not looking to buy anything for yourself, you can visit Jo-Ann when you are looking to pick a gift for your loved ones.
