Jabong Customer Care
Phone: 1 800 258 5555 (toll free)
Email: care@jabong.com
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To view or track your Jabong order click here.
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About Jabong
Jabong began operations in India in the year 2011. It is the fastest growing fashion and lifestyle e-commerce portal. Currently, the Jabong website features over 300 lifestyle brands. Product categories found on the website include shoes, clothing, sports items, bags, jewellery, accessories, beauty products, fragrances, home & living, among others.
Besides categories, visitors to the Jabong website can also shop by brands. Some of the popular brands found include Arrow, Allen Solly, Barbie, Biba, Buckaroo, D&G, Disney, Fila, Ganuchi, Hidesign, Hush Puppies, Inkfruit, Lee, Levi’s, Lotto, Nike, Pepe, Puma, Reebok, Spykar, Woodland, Wrangler and more.
On each product listing, visitors can find relevant pictures, product, brand information, product reviews and much more. Payment on purchases can be made by credit card, debit card, net banking and Cash on Delivery. As for shipping, Jabong currently offers nationwide free shipping. Most orders are dispatched within 24 hrs.
If you dint know, Jabong offers a 30-day return policy. Products can be returned for a full refund. However, note that not all products has a 30-day return policy. Inner wear, lingerie, fragrances, beauty products and jewellery cannot be returned. For more details, visit the website or speak with a Jabong customer care representative.
I have to return my Tokyo Talkies-Navy blues washed skater Dress due to over size.Order no-160406341873835 , I have been calling jabong customer care several time but there was no respond.so please let me know how to return back my order
The same happen with be twice for both conjunctive orders numbers as:
ORDER NO. : 150606302086723
ORDER NO. : 150618269443121
Both the time product is not being delivered. Are you kidding or doing business………
I just want to cancel my order because the delivery date is very late and I am leaving on18th . Please cancel my order(Order no. 141011352795532) or deliver it before the given date
I have returned my order #140621826905040 coz I have got the same side of the golden bellies shoes, I have returned it through first flight on 2nd of July ,I even got the text of my refund on 5 July of rs.599 ,they said me I could find my amt on jobong credits but I couldn’t find it coz I have continued as guest,plzz let me know when can I get my refund??? Help me as soon as possible
I want to retun my Airwalk sneakers 140607181407987 because of size mismatch. How much time would the return process take. I have customer care number but I did not got any satisfactory response.
I am having a problem to log in my Jabong personalized account. While trying to log in, it is showing that the email address and the password is not matching. So I contacted your customer care for help and he suggested me to click on the forgot password yet it is not logging in. So he asked me to give my bank account details in order to transfer my amount of Rs. 999\- in my bank account. So I just wanted to know the process of providing my bank account detail.
Hi,
I called up one of the customer care workers in regards to my order that I placed online. I specifically told them to cancel my order which they said they would complete, however it’s still showing that the order hasn’t been “cancelled” but it is still “procuring” which means it’s still being processed.
My order number is:# 100013438
And my name is: andrea waters
I want this matter to be dealt with immediately, as nothing has been done so far no matter how many times I call due to this issue.
I am an international client, and can’t reach your 0124 612 8000 line. If I could get a reply to this soon, it would really help out.
I returned my order #130511440541951 due to low quality, its been a week i did not receive any call or message from your end regarding cash back and more over its been very difficulct to contact you.. I need to know still how long you want to refund my amount.
I wish to return the order # 121122237074266. It’s a hand bag worth of Rs. 2499.(brand name David Jones). It looks too old and buckles are too long. I contacted your customer care staff, but received no help.
i have refunded my amount through a voucher but when i added it, it is getting an error coupon not valid why it is not working?
I doubt I would again order from this site. Recently placed an order for a Lee Cooper shoe of Rs 2085. As I was not satisfied with the quality of the product, I requested for a reverse pickup. The logistics company calls me but forgets to do the pickup same day. They then report to Jabong that they visited and I was unavailable. Well understandable, they have to deal with hundreds of sick customers everyday. So a little wrong reporting should not hurt. Frustrated, I call the customer service of Jabong and request them do the pickup. Called at least thrice and each time am told “Sir we will escalate your complaint. This shall be sorted out at the earliest possible”. No phone calls or any response.
Sad, but have to conclude that Jabong’s customer service is very poor. They try to portray themself as very customer friendly, but it is not the case. They train their agents to speak in all American accent and have them in a mandated-and-forced manner say “Please”, “Thank You”, “We understand your patience”..etc. Firstly, its strange when Ravi or Raju picks up the phone with an all American accent (totally fails). The flow of words dont match. Why cant they speak normally? Notice that their actual accent comes out at the middle of end of the conversation (;-). You are not Citibank guys! Secondly, why this smooth talk and all show of being customer friendly. It is simple: Address the concerns, have a team follow-up the escalated complaints, keep a track on whether the matter has been successfully handled.
Almost forgot! Why are your guys promoting your company with your own people writing all fake reviews and stuffs. For instance one Ms Sweta can be seen commenting on jabongreviews.wordpress .com writing that the service is great. The same person again on another site (Quora I believe) is seen writing something more exaggerated on the customer service. Why all this? Probably to beat your rivals and get all that super good face? Wont work guys, at the end of the day the customer decides who is great and who isnt. Just ensure they are taken care, and the rest will be taken care!!
Wonder why this happened. The voucher code ORD1WOT65OI issued to me on 23rd july was showing NOT APPLICABLE. Now stuck and cant make any purchase.
I have to return my red tape casual shoe gray (order no 120718080405245). I am not satisfied with what i purchased.
Here are some tips for Jabong to improve their services:
1) Please improve your customer service. Have them speak some decent English. Teach them to be polite and humble. They behave like the bosses. Your life online depends on consumers like us, dont forget!
2) Put more discounts and offers on your website. There are other new portals who claim they “offer up to 50%” discount and they are true to their word. I recently got a jumper for half the price from a new shopping site. Be realistic guys!
3) Please improve the timeframe of sending products. Consumers like me wouldnt want to wait for a week to receive a tee. We would rather walk through a store, pick our fav and finish our shopping in 30 mins.
I want to cancel my black cases & pouches(order no-120601093922780)& chota bheem blue school bag(2)(order no-120605122471391). Not happy with the products am receiving.
I had ordered for a red puma sneakers on June 1st. I was told it was dispatched through courier named Aramex NO 6277523685. Now it has been over a week and no delivery. Does it take this long? Isnt 48 hr the max?
Item purchased through order no. 120402001095 was returned by me through a courier agency, and it was delivered to your agency on 16th April 2012. But the amount has not been refunded even now. Is this what I get for believing in your Returns Policy?
I have ordered a bat on 24 i didnt get it till now so please make arrangements to do it otherwise i will not rate this shop
I ordered an organic surge shampoo from your site and guess what? I have been cheated. The product is supposed to be a uk brand which is totally not upto the mark. It is diluting like water. I strongly suspect that the product has been messed around with and has no fragrance at all. Spoke to the customer care and found out they don’t refund on the purchase of shampoo. Made a mistake by trusting the site. Pathetic products and pathetic policies.
I sent a mail on the 21st complaining that I had not received my sign up voucher. Its been over a week and no response from you’ll or the sign up voucher. Is customer service at jabong operating at snail space….!!! pathetic experience for a first time visitor
i ordered one black t shirt on5 days back, till now i did not get the t-shirt.. how many days it will take to get my product
I am too upset and it hurts me to see your ADS popping up each time…. I am still surprised that a shoe that i bought from you could not be delivered even after 10 days and your customer care puts the blame on courier.
The entire thrill of shopping and your deceptive ad keeps floating my mind . I was supposed to be updated by someone from your customer care today and that too didnt happen and when I call the same old story. Plase understand that we dont buy things online because its not available in the counter shops , but there is thrill involved in it . I was warned by one of my friends not to shop through Jabong as he had the same story, but I thought it doesnt happen always.
Thanks for this experience and teaching us lessons !!!!!
Kiran Kumar
I have been calling jabong customer care since morning but the no. is not reachable or if it reaches nobody is interested in picking up the call. I want to know the status of my Request.
Request id is 176732. yesterday the customer care person told me that i’ll get to know my status withing 24 hours. but now it’s more than 24 hours.. Please let me know.
I want to stop the order of the order no:120512444289101. by mistake i have ordered please stop that order.
how can i track my order…..????
visit the Jabong website link here http://www.jabong.com/customer/account/index
i have ordered three items for which i have made the payment on 12/04/2012 but i have received only two articles till now when will i get the third article or is there any problem? why is it taking so long ?
I must say that the Customer Service at Jabong is terrible and pathetic…. It is supposed to be a toll free number but is busy 24 hours and no one is reachable… And just incase we do get in touch with the Jabong Customer care they are so rude and behave as though they are doing us a favour talking to us.
I bought a product AP953SH09CTQ-165852 (flip flops) / Order #120413869502464 of 13/04/2012 23:08 for which the order is purple and black slippers…. I not only got the wrong colours but the wrong size as well…… Have been trying to call Cusotmer Care for the las 24 hours and am not able to get through…… Please advice on this pathetic service
i have returned my shoes order no 120228001013 . they had been shipped to ur return center on 21/03/2012 but since then i have not received my payment back or any voucher. i have called 5 times to ur customer care service they have been promising me to payback is 48 hours but no response ..so respond to my email asap.
Hello Papiya
We sincerely apologize for the delay in response. As discussed today, your amount will transfered in your bank account within two working days. Please let us know if there is anything else we can do for you.
With Regards
Jabong.com
I returned my order (#120402001383) dt 2/4/2012. When will I get my money back. Already returned your product to your representative. Please refund my money.