Head Office
Italo – Nuovo Trasporto Viaggiatori S.p.A
Viale del Policlinico, 149/b
00161 Roma
Phone: +39 06 422 991
Customer Service
Phone: 892020 (support)
Phone: 060708 (for tickets)
Email: nil
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About Italo
Italo is a private train operator that connects passengers to more than 20 cities across Italy. The high speed train operator offers four classes of service on coaches, catering to a wide array of travelers. Classes include Smart (economy), Comfort (economy with extra room), Prima (first), and Club Executive (luxury). Traveling at speeds of up to 360km an hour, the trains are contemporary in its outlook and comes with the best of comfort and amenities. Mostly connecting major cities, Italo offers passengers reclining seats, TV screens, AC, power sockets, snack vending machines, luggage racks and free WiFi. Prima and Club Executive travellers enjoy leather recliners, Fast Track privileges, welcome snack service, newspapers and dedicated catering to seat. The entire fleet of trains have spaces reserved for wheelchair users.
With a fleet of close to 50 trains, Italo connects passengers to cities and stations that include Salerno, Napoli Afragola, Napoli Centrale, Roma Termini, Roma Tiburtina, Firenze Santa Maria Novella, Bologna, Reggio Emilia AV Mediopadana, Milano Rogoredo, Milano Centrale, Torino Porta Nuova, Torino Porta Susa, Padova, Rovigo, Verona Porta Nuova, Rovereto, Trento, Bolzano, Venezia Mestre, Venezia Santa Lucia, Brescia, Ferrara, Vicenza, Desenzano and Peschiera.
Though established in the year 2006, Italo began commercial services in 2012. Never compromising on quality and customer service, Italo has been expanding rapidly, covering most travelled routes by tourists. Currently, it has 88 daily services. In 2015, in a bid to connect the cities in the Italo network to the Reggio Emilia HS station, the company launched Italobus. The service allows passengers to take an Italo train and continue their journey on an Italobus, with just a single ticket. Italobus hubs are located at Reggio Emilia, Milano Rogoredo, Verona and Salerno.
The website has details on the destinations and schedule, showing the arrival and departure of trains. You can also use the journey planner on the homepage to see trains and purchase tickets instantly. You simply need to input the origin, destination and date to search for trains. If you already have an existing ticket, you can view journey detail by ticket code. The feature allows you to view as well as make amends to your journey. If looking for discounts, then the Offers section shows the various promotions and how you can save big on your journey.
Tickets can be purchased online, through the smartphone app, at Italo ticket office or by dialing the helpline. You can use Visa, MasterCard, American Express and PayPal to pay for tickets online. Travellers can choose between day ticket, family ticket, senior ticket, and business pass. There is also Carnet Italo offering free change ticket, more than 50% savings and the advantage of Italo Piu points. Apparently, it comes as a set of coupons that you can use for a stipulated period. Business Pass meanwhile is a dedicated card for business clients.
Those in posession of a Prima or Club Executive ticket can skip the queues and pass through a dedicated lane to board faster. Should there be any delay (if meeting the set time) in the trains, Italo will compensate part of the ticket price. Refund details are available on the website. If you need to cancel a ticket, note that refunds will be processed only for those in posession of a flexible ticket that does specify refund if cancelled. A claim for compensation can be submitted on the website. The cash might be returned in the form of Italo Credito, which can be used for future travel. The credits are valid for 365 days from the date it is issued.
If you are a frequent traveller, register for the Italo Piu loyalty programme that enables you to earn points every time you travel. The points you can earn vary according to the class you travel. And with the points, you can get free tickets for future journeys. For more information or queries on tickets, schedule, refund, cancellation, parking, lost and found items, or others, reach the Italo support.
Dear sir,
I am now trying to make a reservation 10/31 Firenze SMN(18:00 depature) to Milano Central(18:57 arrival) train thru Italo WEB site. I tried several times, however final moment after clicking “Pay Now” , payment did not complete and have not received any confirmaiton No. or e-mail yet. I am afraid that I have to pay 3-4 times train ticket. Could you confirm whether I have to bear those imcoplete process payment? I did not capture the seat number for the 1st time, but second time seats were coach 4 seat 5&6, third time coach 2 seat 5&6. If Italo charges me 3-4 times, Italo needs to cancel the payment since I have not received any ticket code.
Your quick response will be highly appreciated.
Thank you in advance.
Best regards,
Hiroko Sato(Ms)
Tokyo, Japan