Contact Fujikyu Railway: Find below customer service details of Fujikyu Railway, Japan, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
5-2-1 Shin-nishihara,
Fujiyoshida-shi, Yamanashi
Customer Servie
Phone: 0555-22-7133 (Mt Fuji Station)
Phone: 0555-73-8181
Email: [email protected]
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About Fujikyu Railway
Fujikyu Railway is a Japanese train operator that operates the popular Fujisan View Express. It operates between Otsuki station and Kawaguchiko station and connects the much famed Fuji Q Highland and offers stunning view of Mount Fuji, the highest mountain in Japan. The trains go very slow, allowing travellers to enjoy the scenery as it goes through countryside and valleys. The Fujikyuko Line, opened in the year 1990, connects some 18 stations that include Otsuki, Kamiotsuku, Tanokura, Kasei, Akasaka, Tsurushi, Yamuramachi, Tsuru-bunkadaigaku-mae, Tokaichiba, Higashi-Katsura, Mitsutoge, Kotobuki, Yoshiikeonsenmae, Shimoyoshida, Gekkoji, Fujisan, Fujiksu-Highland and Kawaguchiko.
Fujikyu Railway, which is 26.6km long, is most used by tourists and mountain climbers who are visiting Mt Fuji. Other sightseeing spots include Kawaguchiko (one of the Fuji Five Lakes), Chureitou and Kawaguchiko (ropeway offering panoramic view of Lake Kawaguchi and Mt Fuji). The different trains include Fujikyu Railway Local Train, Fujisan Express, Fujisan View Express, Fuji Tozan Densha and Thomas Land Train. You can know the schedule, operating hours and fares on the website. Besides timetable, you can also track the status online.
Fujisan Express is a special limited train with an observation car. There are reserved as well as non-reserved cars within. Ask for the “Sweets Plan” to enjoy delectable sweets by the pastry chef, complimentary drinks and reserved seat on first class car. Tourists will benefit from the many packages offered by Fujikyu. It includes the Fujikyu-Highland one day pass, the Rail and Rope which which includes Kawaguchiko, Mt Fuji Panorama Ropeway and Fujikyu Railway train ticket, Mount Fuji 5th Station Pass and Mt Fuji & Fuji Five Lakes Passport. Also look for the Mt Fuji Pass, offering unlimited ride on buses and trains around Mt Fuji. The one day and two day pass covers entrance tickets and offers special deals for popular amusement facilities.
Tickets can be purchased at sales outlets and even at the stations. Note that the train tickets are refundable before you pass the gates. However, there will be a cancellation fee. For more information or queries on tickets, schedule, refund, cancellation, career/jobs, or others, reach the Fujikyu Railway support.
I would like to complain about a very very rude railway officer who we met today. We paid for train tickets (180 yen each) in Kawaguchiko station in the ticketing booth at about 14:00 noon. We then showed the ticket to the officers in kawaguchico station and they allowed us to pass and use the train which we used to go to Fuji-Q highland park. The train departed at about 14:20 and after 1 station, we went down to Fuji-Q highlands.
We showed the ticket and the officer did not let us pass. We explained that we were allowed to enter the train in Kawaguchiko station (you can check on your CCTV) and that we paid for the tickets. He looked at our ticket and said in Japanese it was the wrong ticket and he wanted us to pay AGAIN 180 Yen each because the ticket was wrong. I asked why we had to pay when we were already allowed to enter the station by the officers. He would not have it and showed me his calculator saying that we needed to pay again. I tried to explain using the calculator he brought out that we already paid for the ticket at the ticket booth because I was thinking we we couldn’t understand each other. But he FIRMLY PUSHED MY HAND away from the calculator and told us again and again to pay although we explained we already did.
We paid an extra expense we shouldn’t have. He was very RUDE AND HE DID NOT SHOW ANY SINCERE APOLOGY. He just wanted his way done although all the details even the time was seen in the ticket.
Staff at the Fujikyu Line are quite rude. They have raised their voice one too many times. I don’t think they act like most Japanese staff in other train lines.
Foreign visitors should avoid using Fujikyu Railway. Staff at the railway ticket office are incompetent and charge one way fares rather than cheaper round trip tickets. Mt Fuji is not visible most of the time so your expensive journey is wasted. Fujikyu railway staff and the drivers in Kawaguchiko do not behave like your typical Japanese. On Thursday 12th October on 4 separate pedestrian crossings in Kawaguchiko cars drove through the crossing while the green walk light was showing. At one of the crossings my son was nearly run over and his bag ripped from his shoulder by the vans wing mirror. The driver did not stop.