Head Office
iRobot Corporation
8 Crosby Drive
Bedford, MA 01730
United States
Customer Service
Phone: 1-800-727-9077 (US)
Phone: 1-877-855-8593 (US)
Phone: 400-921-0856 (China)
Phone: +33 0208 86 53 171 (France)
Phone: +069 222236532 (Germany)
Phone: 080-22862666 (India)
Phone: +7 495 921 39 92 (Russia)
Phone: +91 769 95 19 (Spain)
Phone: 65-65323733 (Singapore)
Phone: +0208 8653171 (UK)
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About iRobot
iRobot is an American robotics company founded by Rodney Brooks, Colin Angle and Helen Greiner in 1990. The company, headquartered at Bedford, Massachusetts, manufactures and sells robots used for residential cleaning purposes. One of its most popular in the product lineup include the Roomba family of vacuuming robots. It includes a full suite of smart sensors that automatically guide the robot to thoroughly clean the floors. It automatically detects dirt and moves around obstacles and under furniture, grabbing debris with dual counter-rotating brushes.
Home owners can use the iRobot Home App to schedule, start, pause, or cancel cleaning cycles. You can select cleaning preferences, set number of cleaning passes and review cleaning data. The product is even compatible with Amazon Alexa and the Google Assistant. Other iRobot products consist of mopping robot Braava and pool cleaning Mirra.
iRobot has till date sold more than 20 million robots worldwide. You can locate a store nearest to your address on the website. Additionally, you can also shop online using major credit cards. If you have already purchased an iRobot vacuum cleaner, you can register same on the website to keep track of purchase, warranty and repair. Shoppers enjoy a 30-day money-back guarantee. As for warranty, customers enjoy a 1 year limited warranty for parts only, including the battery For more information or queries on store locations, payment, refund, warranty, service center, or others, reach the iRobot customer service.
Your customer care is utter rubbish. My iRoomba is not 18 months old and today I tried to access help from you for a second (different) fault; the first problem arose after less than 6 months and I managed with guesswork, no thanks to the instructions or any advice, to figure out how to fix it.
When the re-boot (as in your instructions) didn’t sort today’s problem, next I tried the app. It was difficult to install and would only work with Bluetooth and wouldn’t ‘speak’ with my phone. So I tried the website – page ‘wasn’t recognised’. So remembering how tortuous a call was with the first fault I reluctantly called the UK help number.
On the second attempt I got through to a queue; there was an auto interjection after just a few minutes advising of the wait time – which started at 2 minutes and progressed incrementally until I was being told the wait time was 35 minutes. Eventually after 40+ minutes a guy picked up – and then apparently couldn’t hear me – so he hung up and didn’t call back.